Customer Engagement Specialist

Who we are: UniGroup is a cooperative committed to delivering industry-leading transportation solutions for its customers and members. Focused on a premier customer experience with an emphasis on quality and innovation, UniGroup is the nation’s largest household goods relocation organization, with a portfolio of world-class brands including United Van Lines, Mayflower Transit, UniGroup Logistics and UniGroup Worldwide.   We unite the strength and capabilities of our collective network to move people, products and possessions with the utmost care, knowledge, and expertise — and delight our customers at every point along the journey.     Join our team! Looking for a challenge? If you're motivated by solving complex problems and contributing to industry-leading solutions, we’ll provide a supportive, collaborative environment where you can build a rewarding career and make an impact with a global leader in moving and logistics.   At UniGroup, we provide solutions and services for people, businesses and a world on the move. Invest your natural curiosity, passion for results and desire to make a difference here and we’ll invest in your success with support, learning opportunities and benefits to drive your career in exciting new directions.   What you’ll do: As a Customer Engagement Specialist, you will receive inbound calls and initiate outbound calls for the purpose of scheduling survey appointments for potential moving customers. You will also gather necessary information regarding customer’s moving needs and offers information regarding various service options offered by United Van Lines and Mayflower Transit.   Responsible for initiating and answering telephone calls and processing electronic leads to schedule appointments for move quotes. Acts as the primary interface with potential customers, agents and UniGroup surveyors to establish and coordinate the details of survey appointments and requests for quotes. Guides potential customers through a specified process of obtaining needed information for their move in a professional and courteous manner and creates move opportunity. Introduces and gauges interest in various value-added services. Provides ballpark quotes for basic moving services (load, transport and delivery). Provides quotes and sells stand-alone auto moves. Routes customers to appropriate resources related to inquiries outside the scope of the lead center. Performs cubing and estimating services for virtual sales team.  Maintains lead center database, creates/maintains various reports as required. Responsible for meeting lead center targets and objectives identified. Handles other assigned tasks to support the department    What you’ll bring: High School Diploma with 1-2 years of related experience, preferably in customer service or a call center environment High energy, goal-oriented mindset, and a genuine desire to help others Strong engagement skills, attention to detail, and willingness to ask questions A driven, coachable attitude with an eagerness to learn and take on additional responsibilities A blend of innovative thinking and a people-focused approach, with an interest in building sales and customer service skills   What you’ll gain: Our benefits are fully competitive and provide you the opportunity to maintain a healthy work-life balance, access the resources you need, and focus on your growth and happiness.    Health & Wellbeing: Medical & Prescription Coverage Dental & Vision Plans Flexible Spending Accounts (FSA)   Employee Assistance Program (EAP) 12-week Primary Caregiver Leave 4-week Secondary Caregiver Leave Competitive PTO  Volunteer PTO – 8 Paid Hours/Year Insurance Benefits: Company Paid Life Insurance Company Paid Long & Short-Term Disability Voluntary Supplemental Life and AD&D Insurance Other Benefits: 401K with 3% Employer Match Tuition Reimbursement Company Paid Holidays   To see what UniGroup life is like, visit our Careers Page, Facebook, or LinkedIn.