Patient Navigator, Ambulatory Care

Patient Navigator, Ambulatory Care

Apply now Job No: 496717
Department: AMBULATORY SERVICES ADMINISTRATION
Local Title: Patient Navigator, Ambulatory Care
Budget Title: Teaching Hospital Staff Assistant II
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Patient Care

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Department of Ambulatory Care Services at SUNY Downstate Health Sciences University is seeking a full-time Patient Navigator/ Teaching Hospital Staff Assistant 2. The successful candidate will:

• Participate in quality and ambulatory care meetings.
• Provide Patient Outreach and appointment making for preventative and chronic care services, pre-visit reminders, follow-up after no-shows (via phone, letter, secure health messages and/or patient portal). This includes collaboration with Downstate Managed Care office to improve NY QUARR/HEDIS/Press Ganey scores and use of patient registries, online managed care portals, or other data tools.
• Provide Tracking and follow-ups on lab, imaging and specialty referrals; furnish information to specialties and obtain return of consults as needed.
• Assist clinicians with pre-visit planning, including checking patient information on the Regional Health Information Exchange, patient portal or other electronic systems, attending pre-session huddle.
• Provide/Exchange of patient information with other care settings (in-patient, ED, post-acute care, specialties).
• Connect patients to needed clinical and non-clinical resources, such as social work, insurance assistance, medications, transportation.
• Participate in organizational trainings and PCMH initiatives.
• Other duties to be assigned by Manager in Ambulatory Care Leadership.

Required Qualifications:

• High School Diploma or GED.
• Must be proficient with MS Excel and electronic records system and databases.

Preferred Qualifications:

• 2 years of experience working in an agency providing case management, social services or health care services, where their position involved close interaction with clients/patient.
• Bilingual Haitian Creole/English.

Work Schedule:

Monday to Friday; 9:00am to 5:00pm (Full-Time)

Salary Grade/Rank:

SL-1

S alary Range:

Commensurate with experience and qualifications

E xecutive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov .

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu

Advertised: March 04, 2025 Eastern Standard Time
Applications close:

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