What are the responsibilities and job description for the Front Desk Agent for Award winning Super 8 position at Super 8 by Wyndham?
Company Overview
Town Pump is a Montana-owned and operated business that has been serving customers since 1953. With a commitment to excellence in customer service and hospitality, we operate over 200 properties including gas stations, convenience stores, hotels, and car washes throughout Montana and Idaho. Our team-oriented approach ensures that we provide high-quality services at competitive prices.
Summary
We are seeking a Front Desk Agent to join our team at Town Pump. Located in a vibrant hospitality environment, you will be the first point of contact for our guests, ensuring they receive exceptional service during their stay. This role is vital in maintaining our reputation for outstanding customer care.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with night audits as required to ensure accurate financial reporting.
Requirements
- Previous experience in hotel or front desk operations preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including nights and weekends as needed.
- Bilingual skills are a plus but not required.
If you’re ready to be part of a dedicated team that values hospitality and customer service, we invite you to apply for the Front Desk Agent position at Town Pump today!
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Nights as needed
- On call
Ability to Commute:
- Big Timber, MT 59011 (Required)
Ability to Relocate:
- Big Timber, MT 59011: Relocate before starting work (Required)
Work Location: In person
Salary : $16
