What are the responsibilities and job description for the Front Desk Agent position at Super 8 by Wyndham?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will play a crucial role in providing exceptional guest services and ensuring a smooth check-in and check-out experience. This position requires strong communication skills, attention to detail, and a passion for hospitality. As the first point of contact for our guests, you will represent our brand and contribute to creating memorable experiences.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as necessary to ensure all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Operate phone systems effectively to manage incoming calls and messages.
- Assist with administrative tasks as needed to support hotel operations.
Experience
- Previous experience in hospitality management or hotel management is preferred.
- Familiarity with guest services in a resort or hotel setting is advantageous.
- Strong customer service skills with the ability to handle diverse guest interactions.
- Bilingual candidates are encouraged to apply, as this can enhance communication with guests.
- Proficiency in using phone systems and hotel management software is a plus.
- A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.
Join us in delivering outstanding hospitality experiences that keep our guests coming back!
Job Types: Full-time, Part-time, Seasonal
Pay: $15.50 - $17.00 per hour
Expected hours: 32 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $16 - $17
