What are the responsibilities and job description for the Hotel General Manager position at Super 8 by Wyndham?
Job Overview
We are seeking a dynamic and experienced Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will have a strong background in hospitality management and a passion for delivering exceptional guest services. This role requires leadership skills, strategic thinking, and the ability to manage various departments effectively to ensure a seamless guest experience.
Responsibilities
- Lead and manage daily hotel operations, ensuring high standards of service and guest satisfaction.
- Supervise front desk staff and other departments, providing guidance and support as needed.
- Implement revenue management strategies to optimize occupancy rates and profitability.
- Oversee human resources functions, including hiring, training, and performance evaluations of staff.
- Maintain effective communication with guests, addressing inquiries and resolving issues promptly.
- Manage hotel phone systems and ensure efficient handling of calls and reservations.
- Develop and enforce policies that enhance operational efficiency while ensuring compliance with health and safety regulations.
- Collaborate with marketing teams to promote hotel services and special events.
- Analyze financial reports to identify trends, areas for improvement, and opportunities for growth.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of guest services, front desk operations, and hospitality management principles.
- Excellent supervisory skills with the ability to motivate and lead a diverse team.
- Familiarity with revenue management practices to drive financial performance.
- Proficiency in using phone systems and hotel management software.
- Multilingual abilities are a plus, enhancing communication with a diverse clientele.
- Exceptional interpersonal skills with a focus on customer satisfaction.
- Strong problem-solving abilities and attention to detail.
If you are passionate about hospitality and possess the leadership qualities necessary to drive success in our hotel, we encourage you to apply for this exciting opportunity.
On-site Apartment, Free Cable, Internet and Utilities is available.
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
Work Location: In person
Salary : $35,000 - $40,000
