What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Super 8 Elkins?
Full job description
Super 8 Elkins, WV is looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Skills
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: $10.00 per hour
Benefits:
- Employee discount
- Holiday Pay
Schedule:
- 8 hour shift
- Monday to Friday and rotate on weekends
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overtime
- Rotating weekends
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $10