What are the responsibilities and job description for the Front Desk Clerk position at Super 8 Hotel, New Hampton, IA?
Job Overview:
We are seeking a skilled Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent guest service. As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Assist with reservations and room assignments
- Process payments and maintain guest accounts
- Address guest concerns and resolve issues promptly
- Coordinate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in the hospitality industry is preferred
- Multilingual abilities are a plus
- Knowledge of front desk operations and hotel management software
- Excellent phone etiquette and communication skills
- Familiarity with night audit procedures is advantageous
- Strong guest service orientation with a focus on guest relations
This position offers an exciting opportunity to work in a dynamic hotel environment, interact with diverse guests, and contribute to creating exceptional guest experiences. If you are passionate about hospitality and enjoy working in a fast-paced setting, we invite you to apply for the Front Desk Agent position.
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Expected hours: 24 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Location:
- New Hampton, IA 50659 (Required)
Work Location: In person
Salary : $11 - $12