What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Super 8 Marana?
Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours, providing exceptional customer service to guests while performing essential accounting and administrative tasks. This position requires strong communication skills, attention to detail, and a commitment to guest satisfaction.
Responsibilities
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage the front desk operations, including check-ins and check-outs.
- Address guest inquiries and resolve any issues promptly with a focus on customer service.
- Maintain accurate records of room availability and reservations.
- Process payments and handle cash transactions securely.
- Prepare reports for management regarding occupancy rates, revenue, and other key metrics.
- Ensure compliance with hotel policies and procedures while maintaining a welcoming atmosphere for guests.
- Utilize phone systems effectively to communicate with guests and staff.
- Assist in guest relations by providing information about hotel services, local attractions, and amenities.
Qualifications
- Previous experience in hotel or hospitality management is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in night audit procedures is highly desirable.
- Familiarity with phone etiquette and handling phone systems efficiently.
- Bilingual or multilingual abilities are a plus for enhancing guest relations.
- Excellent organizational skills with attention to detail for accurate reporting.
- Ability to work independently during night shifts while managing multiple tasks effectively.
- A positive attitude and willingness to contribute to a team-oriented environment.
Join our team as a Night Auditor and be part of creating memorable experiences for our guests while ensuring operational excellence during nighttime hours.
Job Type: Full-time
Pay: $15.00 - $15.50 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Tucson, AZ 85743 (Preferred)
Work Location: In person
Salary : $15 - $16