What are the responsibilities and job description for the Front Desk Agent position at Super 8 Motel?
Super 8 Motel is seeking a front desk who has experience in hotel industry. We are looking for a full time employee. We are looking for friendly and enthusiastic staff who are passionate about providing a memorable experience.
Terms: Full-time (40hrs per week)
RESPONSIBILITIES:
- Execute all opening and closing duties including running night audit reports
- Answer phone calls and emails from guests and owners
- Handle Guest issues in an efficient and timely matter, otherwise referring the matter to management
- Book and confirm guest reservations
- Check in and checkout guests
- Confirm future reservations with guests, employees, owners
- Maintain Day Review log
- Respond to guests demands and requests
-Coordinate work tasks between front desk, guests, maintenance, and housekeeping
-Provide housekeepers room list to which room to clean
Prepare online and in-person check-ins for all guests and owners
- Help with laundry
SKILLS & ABILITIES:
This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers. Specific skills and abilities include:
- Computer proficiency in Microsoft Word, Excel and Outlook
- Excellent customer service skills
- Ability to take initiative and effectively adapt to change
Please send your cover letter and resume or even feel free to call us at (360)384-8881. Thank you.
Job Type: Full-time
Pay: From $17.28 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Front desk: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $1 - $17
