What are the responsibilities and job description for the Hotel Assistant General Manager (LIVE IN WITH ACCOMODATION) position at Super 8 Motel?
Front desk hotel management, scheduling, accounting, credit card and cash management, sales, customer retention, payroll, room inspections, rate and revenue management, upselling, shift management, customer reviews management, guest complaints management, hotel supply ordering and stocking, guest relations and communications, night auditing, sensitivity and receptiveness towards extreme detail and precision.
Summary
In the role of Hotel Assistant General Manager, you will be pivotal in overseeing daily operations and ensuring exceptional guest experiences. Reporting to the General Manager, you will utilize your core skills in hospitality management, customer service, and revenue management to enhance hotel performance. Your ability to lead a team, manage budgets, and foster guest relations will be essential. Additionally, your multilingual capabilities and relevant experience in front desk operations and night audits will further elevate our service standards. Join us in creating memorable stays for our guests while driving operational excellence.
Qualifications
- Proven experience in hotel management and supervising staff
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in budgeting and revenue management
- Familiarity with front desk operations and multi-line phone systems
- Multilingual or bilingual capabilities are highly desirable
- Excellent communication and interpersonal skills to enhance guest relations
Job Type: Full-time
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
Ability to Commute:
- Plano, TX 75074 (Preferred)
Ability to Relocate:
- Plano, TX 75074: Relocate before starting work (Preferred)
Work Location: In person
