What are the responsibilities and job description for the Front Desk Clerk/Night Audit position at SUPER 8 MOTELS?
Job Summary
We are seeking a dedicated and professional Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong phone etiquette, hospitality skills, and the ability to handle various tasks efficiently while maintaining a welcoming environment for our guests.
Duties
- Greet and assist guests upon arrival, providing information about hotel services and amenities.
- Manage check-in and check-out processes, ensuring accuracy in guest accounts.
- Perform night audit duties, including balancing daily transactions and preparing financial reports.
- Answer phone calls promptly, addressing inquiries or directing calls as necessary.
- Handle guest requests and complaints with professionalism and courtesy, ensuring guest satisfaction.
- Maintain the cleanliness and organization of the front desk area.
- Utilize hotel management software and phone systems effectively to manage reservations and guest information.
- Collaborate with other hotel departments to ensure seamless service delivery.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong phone etiquette with excellent communication skills; multilingual or bilingual abilities are a plus.
- Familiarity with night audit procedures is advantageous but not required; training will be provided.
- Proficient in using computer systems, including hotel management software and standard office applications.
- Ability to work independently during night shifts while maintaining attention to detail.
- A friendly demeanor with a passion for delivering outstanding hospitality experiences.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $12.00 - $12.08 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 12 hour shift
- Every weekend
- Monday to Friday
- Night shift
- Weekends as needed
Ability to Commute:
- Montgomery, TX 77316 (Required)
Ability to Relocate:
- Montgomery, TX 77316: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12
