What are the responsibilities and job description for the Travel Operations Coordinator position at SUPER?
JOB TITLE: Travel Operations Coordinator
ROLE DESCRIPTION: This position is a contracted hybrid role, with the opportunity to become a full-time role in the future. This role will be required to travel on tour with one of our biggest clients, running the day-to-day operations of a large travel program.
LOCATION: Denver, CO preferred, otherwise remote w/ significant travel.
DURATION: March 1st-July 1st 2025. There is a possible opportunity for this role to become full-time after July 1st 2025.
COMPENSATION: Monthly retainer per diems while traveling.
ABOUT SUPER
SUPER is a boutique events and entertainment management firm fueled by the desire to innovate within the VIP event space and elevate the fan experience. We specialize in crafting one-of-a-kind experiences, and believe each of our VIP programs should highlight our client's individual style.
We operate globally across every major timezone. Some of our past and current clients include Metallica, President Barack Obama, Boston Calling Music Festival, Bon Jovi, Bruno Mars, The Kid LAROI, Queen & Adam Lambert, WWE, Genesis, The Rolling Stones, Isle of Wight Music Festival, Cat Stevens, Prince, Oprah, Britney Spears, and Katy Perry.
Visit our website at www.wearesuper.co.
THE ROLE
Reporting to the VP Travel & New Business, the position of Travel Operations Coordinator is very much the glue that holds together the day-to-day running of our travel package operations.
Responsibilities include but not limited to:
Advance
- Liaising with hotels, venues and vendors on program operations and logistics
- Creating event operations documents
- Guest hotel reservation revisions and audits leading up to the event
- Ordering merchandise, supplies, and equipment
- Organizing freight logistics across travel package dates
- Booking program travel logistics for yourself and staff as needed
- Booking local staff to work will call and shuttles
- Advance ticket pick up and settlement with venue box office
- Analyzing ticketing data and creating will call lists
- Assist with Guest Services in advance of each event
- Advance shuttle transportation logistics in select markets
- Organizing information for guest communications
- Creating a daily operations timeline for each event
On-Site Operations
- Act as a representative of SUPER to on-site contacts including hotels, venues, box offices, shuttle companies and others as required
- Inventory and sort event merchandise shipments
- Pick-up tickets in preparation for will call
- Prepare and execute the on-site will call operation
- Onboarding local staff and on site training
- In-person customer service throughout the event
- Resolving issues on the fly as required
- Program Reconciliation & Settlement
- Create event recap reports at the conclusion of on site operations
- Review guest surveys before guest distribution
- Work with the finance team on reconciling on site program expenses
CANDIDATE SPECIFICATIONS
- Candidates should have a minimum of 2-3 years industry experience and be highly confident leading large projects and teams. Experience across international markets would be highly advantageous.
- Please submit applications & resumes to hiring@superfan.live
