Key Account Manager - Run

Why Join Superfeet Worldwide?

Superfeet Worldwide is not just a workplace; it's an exceptional community driven by a deep commitment to positively impact lives. With over 40 years of innovation, we focus on delivering shape and support to enhance the well-being of all individuals. Our brand thrives on a harmonious blend of biomechanical science and technology, a genuine passion for helping people, and an infectious love for fun. At Superfeet, we see our employees as invaluable contributors, fostering an inclusive environment that inspires growth and innovation and challenges the status quo.

We believe in a well-rounded lifestyle and offer a comprehensive compensation package that includes 100% employer-paid medical, dental, vision, life insurance, and employee assistance program premiums. We support a healthy work-life balance by providing paid holidays, vacations, sick time, and paid opportunities for community volunteering. Moreover, we value our employees’ future and offer employer matches for traditional or ROTH 401(k) and a $1,000 annual contribution to the charity of their choice. As an employee, you can also enjoy discounts on our products (think free).

Joining Superfeet means bringing yourself to be part of a team dedicated to shaping not only the lives of our customers but also your exciting career journey.

Who Are We Looking For?

The Key Account Manager will manage Superfeet’s strategic partnerships within the Running channel, including Fleet Feet, New Balance, Road Runner & Marathon Sports. This role is accountable for driving revenue growth, brand visibility, and account health across key partners by delivering best-in-class service, merchandising execution, and collaborative business planning.

What You’ll Do:

• Account Ownership & Execution
  • Own day-to-day management of key accounts across all touch points, including order fulfillment, merchandising compliance, forecasting, and issue resolution.
  • Serve as the primary contact for buyer, planner, and retail operations teams, ensuring seamless communication and alignment on goals.
  • Create and implement strategic sales plans tailored to each account’s goals, Superfeet’s category objectives, and market opportunities.
• Sales & Business Planning
  • Analyze retail and wholesale sales data to identify growth opportunities, product trends, and potential risks.
  • Deliver accurate and timely forecasts, sales reports, and business updates to internal and external stakeholders.
  • Partner with demand planning, operations, and finance to ensure timely delivery and inventory optimization.
• Merchandising & Brand Experience
  • Execute visual merchandising, marketing, and promotional strategies to drive sell-through and enhance the consumer experience.
  • Conduct regular retail visits and digital audits to ensure accurate brand representation in stores and online.
  • Collaborate with marketing to plan and execute omni-channel campaigns, activations, and seasonal initiatives.
• Cross-Functional Collaboration
  • Work closely with internal teams including Customer Service, Supply Chain, Product, and Marketing to deliver on customer expectations.
  • Provide account insights to internal partners to inform product assortment, pricing, and channel strategy.
  • Help refine the service model for strategic partners by flagging pain points and advocating for scalable improvements.
• Leadership & Coaching
  • Actively contribute to a high-performance team culture through positive influence, accountability, and peer coaching.
  • Support cross-functional teammates by sharing best practices, offering feedback, and modeling solution-oriented thinking.

Your Skills and Abilities:

• Effective communicator with excellent interpersonal, negotiation, and relationship-building skills.
• Excellent organizational skills, detail-oriented, and adept at balancing multiple priorities.
• Strong understanding of retail math, margin management, and business planning.
• Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams) and Sales reporting tools (experience with CRM and digital shelf platforms a plus)
• Strong analytical and problem-solving skills.
• Ability to travel 25-30% for account meetings, store visits, and trade shows.
• Self-motivated and capable to work independently from a home office.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field. MBA preferred.
• 7 years’ experience in Sales or Account Management; preferably in consumer goods, footwear, or sporting goods.
• Proven success managing big-box and specialty retail account

Compensation: $100,000 - $120,000/yr DOE

Location: Remote in North America.

As part of our standard hiring process for new employees, employment with Superfeet will be contingent upon the successful completion of a drug screen and background check. Candidates must be 18 years or older to apply.

All applicants and employees will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.