What are the responsibilities and job description for the Dispatcher/ Trades Administrator position at Superior Comfort?
Overview:
About Us: Superior Comfort Inc. provides top-notch home services with a focus on excellence and customer satisfaction. We are looking for a dynamic Trade Administrator to join our team and help us maintain our high standards of service delivery and trade operations.
Mission: As a Trade Administrator, you will play a pivotal role in coordinating and scheduling service requests from customers while handling trade-related administrative tasks. Your primary responsibility will be ensuring smooth service operations by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes.
Key Responsibilities:
Scheduling and Dispatching:
Requirements:
Your benefit package will include (everything except hourly pay begins after the 90-day probationary period is completed):
Schedule : 7 AM to 4 PM, Monday through Friday
Superior is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate. We encourage applications from all qualified individuals.
Join our Team as a Dispatch/Trades Administrator at Superior Comfort in Bristol, RI
About Us: Superior Comfort Inc. provides top-notch home services with a focus on excellence and customer satisfaction. We are looking for a dynamic Trade Administrator to join our team and help us maintain our high standards of service delivery and trade operations.
Mission: As a Trade Administrator, you will play a pivotal role in coordinating and scheduling service requests from customers while handling trade-related administrative tasks. Your primary responsibility will be ensuring smooth service operations by efficiently managing service requests, assigning technicians, and overseeing trade-related documentation and processes.
Key Responsibilities:
Scheduling and Dispatching:
- Receive and prioritize service requests based on urgency and nature.
- Schedule appointments considering customer and technician availability.
- Assign appropriate technicians or service providers to each job.
- Reschedule calls when necessary to accommodate emergencies.
Routing and Logistics:
- Optimize technician routes to minimize travel time and maximize efficiency.
- Ensure field personnel have the necessary equipment and supplies.
- Track job progress and communicate any delays or changes to customers and technicians.
Documentation and Data Management:
- Keep accurate records of customer interactions, service requests, trade transactions, and job assignments.
- Generate reports on service activities, expenses, and inventory levels to identify trends and improve efficiency.
- Review invoices to ensure payment is collected and documentation is accurate.
Communication and Coordination:
- Act as a central point of contact for customers, technicians, suppliers, and stakeholders.
- Relay important information and updates clearly and timely.
- Coordinate with other departments to ensure seamless service delivery and trade operations.
- Proactively reach out to fill gaps in the board to meet daily revenue targets and confirmation of technician appointments.
Emergency Response:
- Handle emergency service requests promptly, prioritizing urgent situations.
- Follow established protocols for emergency situations, including notifying appropriate authorities.
Requirements:
- High school diploma or equivalent; additional certification in customer service or dispatching is a plus.
- Proven experience in a customer service or dispatching role, preferably in a home services or similar industry.
- Familiarity with trade-related administrative tasks.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities.
- Proficient in office productivity tools.
- Knowledge of geographic areas and routes to optimize technician assignments.
- Ability to remain calm under pressure, especially during emergencies.
- Attention to detail and commitment to accurate records.
Your benefit package will include (everything except hourly pay begins after the 90-day probationary period is completed):
Health, dental, and vision Insurance are optional additional costs for all full-time employees after 60 days of employment.- Paid holidays
- 40 hours of personal time, 40 hours of sick time, and 40 hours of vacation time available after 90 days of employment.
- 401K/ Roth 401K provided with an employer match of up to 4% of your pay after a 8% contribution.
Schedule : 7 AM to 4 PM, Monday through Friday
Superior is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate. We encourage applications from all qualified individuals.
