Information Technology Technician

About the Community:
Butte County Superior Court is located in beautiful Northern California, where the valley floor meets the Sierra Nevada and Cascade mountains, approximately 1.5 hours north of Sacramento.  At over 1,600 square miles and with a population of approximately 225,000, Butte County is full of natural beauty and provides endless recreational opportunities.  It is home to one of the largest municipal parks in the country, Bidwell Park, which boasts over 3,600 acres of hiking and mountain bike trails, swimming holes, picnic areas, golf and disc golf courses, and more!  Outdoor adventures also await in places like Lake Oroville, Feather Falls, Table Mountain, and Lassen and Plumas National Forests which border the county to the east.  In the county’s urban center of Chico, you’ll find a vibrant downtown, art, culture, unique restaurants, music, and weekly farmers’ markets. Right in the center of it all is the CSU, Chico campus, which provides a stunning backdrop and a variety of events and activities throughout the year.

About the Court: 
Butte County Superior Court is a unified superior court operating two facilities, one courthouse in Chico, and another courthouse in the county seat of Oroville.  All legal, operational, and administrative functions of the court are governed by the Presiding Judge and the Court Executive Officer. The court has thirteen judicial officers, or eleven judges and two commissioners, and approximately 135 support staff.  Despite its size, Butte is recognized throughout the state as a leader in many court collaborations, including self-help services, case management system consortiums, our highly acclaimed and model civic outreach program, and numerous multi-court employee education events. Butte County is home to a community with diverse needs, and the court continually adapts to provide effective and reliable access to justice.  

The Position: 

This classification performs responsible technical support in the installation, troubleshooting and maintenance of computer applications and information technology; implements basic operation and maintenance solutions for information system needs; and performs related duties as assigned.The following duties are typical of those performed by the incumbent in this classification; however, other duties may also be required.

• Staffs the Help Desk and provides end-user hardware, systems, and applications support using the Court's ticketing system.
• Troubleshoots and documents end-user hardware, systems, applications and network issues.
• Implements basic hardware and software installations and upgrades; installs and/or relocates information systems hardware and software.
• Verifies that all components of workstations are in working order, including access to e-mail services and printers; verifies that all software has been successfully installed and is running correctly.
• Responsible for purchasing, inventory and transportation of new hardware, software and other related components.
• Responsible for installation of network printers, and related software and hardware, as needed.
• Works with vendor technical support to aid in troubleshooting of software and hardware problems.
• Provides individual initial training for software and hardware, as needed.
• Assists with the installation, troubleshooting and maintenance of a variety of peripheral information system hardware and software, including security cameras, phone systems, and video conferencing platforms.
• Maintains systems documentation and licensing information.

Knowledge of:

• Information systems technologies; practices and techniques of software use, configuration, and revision, especially in a networked environment
• Practical understanding of Active Directory; users, groups, organizational units, and permissions.
• Office automation applications and personal computers; related office support software (e.g., Word, Excel, Access, etc.) and other software applications that are unique to the Court
• Principles of computer systems
• Tools, equipment, practices and procedures of maintaining and repairing computer networks, peripheral devices, security cameras, and telecommunications equipment
• Effective customer service techniques
• Security fundamentals; practices to address malware detection, suspicious email, and account compromise

Ability to:

• Resolve problems encountered with personal computers and peripheral equipment
• Analyze complex data and information systems problems, evaluate alternatives, and make sound recommendations based on findings; exercise sound independent judgment within general policy guidelines
• Provide technical training and assistance to other personnel
• Represent the department effectively with other Court departments and outside agencies
• Understand and implement verbal and written instructions; write clearly and concisely; communicate effectively both verbally and in writing; work cooperatively with those contacted in the course of work
• Work cooperatively, tactfully and courteously with the public, Court employees, justice partners and judicial officers
• Communicate effectively, both verbally and in writing
• Follow oral and written directions and instruction
• Use good judgment
• Safeguard sensitive information and maintain confidentiality
• Work in a fast-paced, sometimes stressful, environment
• Travel between Court facilities when required

Any combination of education, training and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Experience & Education: 
One (1) year of professional level experience in a computer systems technical support position performing personal computer (PC) support, preferably in a networked environment.

Successful completion, from an accredited college or university, of an Associate of Arts Degree in computer science, information technology management, or a closely related field may be substituted for the required experience.

Additional Information   

Criminal History Requirement: Candidates are required to pass a criminal history background check.

License Requirement: Possession of a valid California Class C driver's license may be required or the ability to provide alternate transportation that meets job requirements.

Physical Requirements: The physical requirements described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this classification. 

Personal mobility to work in various office settings, locations and in confined work spaces; manual dexterity to use computers and standard office equipment; ability to lift and carry items occasionally weighing up to twenty-five (25) pounds; pushing objects weighing up to 200 pounds and pulling objects weighing up to 100 pounds; physical ability to sit for extended periods of time; stoop, reach overhead, bend, crawl, climb stairs and occasionally climb ladders to access equipment; vision which can be corrected to a level sufficient to read hand-written, typed and computer generated information and data, as well as computer terminal displays; hearing and speech ability sufficient to enable communication by telephone and in person.  

Work Environment: While performing the responsibilities of this classification, the following work environment characteristics are representative of the environment an employee will encounter. 

Incumbents will perform work inside of buildings, in an office environment and in a controlled environmental facility, with little exposure to outdoor temperatures, dirt, or dust.  The working conditions are typically quiet but may be loud at times at some locations and will require working alone or closely with others.  The noise level and traffic level in the work environment are similar to a busy office. This role requires heavy use of a computer or laptop, including keyboard and mouse, and routine use of other standard office equipment.

Travel to visit other branches within the county, or neighboring counties, and travel to attend professional meetings and trainings in and outside of the county may be required on a frequent basis.

Normal court business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.  Projects, maintenance work, and other position duties which impact court operations may necessitate this position working beyond normal business hours or on the weekend.  Alternate work shifts may occur.

Disclaimer: This document is intended to describe the general nature and level of work performed by an incumbent assigned to this job classification.  It is not intended to provide an exhaustive list of all duties and responsibilities of incumbents so classified.

Reasonable accommodations may be available to a qualified individual with a disability which will enable them to perform the essential functions of the classification.

Application Process

Please submit a complete online application, including responses to the required supplemental questions, at https://www.governmentjobs.com/careers/buttecourt.  Applications will not be accepted by other means. This recruitment will remain open until March 17, 2025, at 11:59 PM.  The best-qualified candidates will be selected to advance to an interview.

Salary : $54,038 - $65,666