Business Systems Support Specialist

Superior Foods International (SFI) is a global importer and distributor of frozen fruits, vegetables, and value-added meals. Over the past four decades, we have built a culture that is authentic, purpose driven, personal, and dynamic. Every employee has the opportunity to make a positive impact no matter their role. Our 75 employees (and growing) are some of the most passionate, talented, self-driven, empowered, and diverse people in the industry.

SFI is seeking a Business Systems Support Specialist to join our IT team in our Watsonville headquarters. This position provides comprehensive support and is the subject matter expert for IT business applications, serving as the primary liaison between end-users and IT to ensure the applications meet the needs of the business, and users can perform their roles efficiently and effectively.

Key Responsibilities:

• Provides comprehensive technical and end-user support including resolution of more complex issues for Microsoft Business Central (BC), Customer Engagement (CE), and other third-party cloud applications (40%)
• Executes regression, integration, and performance testing (20%)
• Monitors system performance and manages EDI platforms, identifies areas for improvement, and resolves data and configuration issues (20%)
• Manages and prioritizes defects and enhancement requests (10%)
• Research and continuing education (10%)

Required Skills and Experience:

• BA or BS in information technology, computer science or related field; or equivalent combination of education, experience, and training
• 3 years experience supporting ERP and CRM systems; Microsoft Business Central (BC) and Customer Engagement (CE) certification and/or experience preferred
• Strong understanding of cloud-based application environments
• Experience with SQL, Power BI, and other reporting tools a plus
• Strong communication skills and customer service mindset with the ability to relate and communicate with all levels within an organization as well as external vendors, customers, and partners
• Continuous improvement mindset and the ability to quickly switch gears in a rapidly changing and highly variable business environment
• Excellent problem-solving, troubleshooting, analytical skills
• Ability to work independently and as part of a team

Compensation and Benefits:

The target hiring range for this position is: $70,000 - $90,000 per year. Compensation is based on a variety of relevant factors, including prior work experience, skills, professional qualifications, and internal pay equity.

Our benefits include:

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan with 3% company contribution
• 15 vacation days, 5 sick days, and 10 holidays annually
• Community outreach opportunities and 40 hours of paid volunteer time per year
• Career development opportunities, employee referral bonus, and frozen food reimbursement

About Us:

Superior Foods is based in Watsonville, in the heart of the fertile central California coast. We are a global supplier of frozen fruits, vegetables, and frozen meals for the retail, industrial, club, and foodservice markets. Our supply base spans more than 25 countries and gives us the advantage of staggered growing seasons, geographical diversification, and access to reliable supply.

Our core values center around trust, transparency, and credibility, which have been instrumental to our success. Our company's purpose is to use business as a force for good and to significantly and sustainable improve the lives and well-being of the people within our communities. We are leaders in social responsibility, and we are dedicated to the reciprocal success of everyone we touch.

If you are a talented Business Systems Support Specialist and embrace SFI's core values of trust, reliability, integrity, food safety, innovation, and community, we'd love to hear from you! Visit our website at www.SuperiorFoods.com to apply.

Key Words: * IT * Information Technology * Systems Support * Business Applications * ERP * Microsoft Dynamics * Microsoft Business Central (BC) * Microsoft Customer Engagement (CE) * EDI * Cloud Based Applications * Power BI * Technical Support *

Salary : $70,000 - $90,000