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Claims Adjuster-Nursing Home/Senior Living

Superior Insurance Partners LLC
Chicago, IL Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Superior Insurance Partners is a rapidly growing insurance brokerage platform, focused primarily on providing commercial lines, personal lines, and employee benefit solutions to companies and individuals. Superior acquires and partners with leading independent insurance agencies primarily in the Midwest and Eastern US. The company's mission is to improve the lives of its agency partners. Superior does this by creating a highly tailored plan for each of its agency partners to help them achieve their goals, and providing customized resources including accounting / finance, recruiting, HR, AMS / IT, marketing, and M&A support. Agency partners are aligned through long-term economic incentives while leveraging the benefits of best practices, scale, and resources across Superior's shared platform.

Superior is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm that makes control ownership investments in, and partners with, lower middle market businesses with the goal of creating meaningful value for all involved. TDP is currently investing out of its third fund and has managed and created over $3 billion of capital and company enterprise value. TDP has significant experience investing in service businesses and has completed over 1000 investment partnerships in its history.

Nursing Home Claims Adjuster

Seren Specialty Insurance (SEREN) is a boutique program management and insurtech company providing insurance solutions to the specialty liability insurance market. SEREN offers beginning to end policyholder, underwriting, claims management, risk management and distribution services. By providing a platform with a full suite of services we can maximize the use of capital within the insurance industry to our owned and contracted companies .

We are seeking a qualified and experienced individual to join our team as a Nursing Home Claims Adjuster. The ideal candidate will have a background in claims, with specific expertise in Nursing Homes or Senior Living, and previous experience working with a TPA or brokerage / agency with a focus on nursing homes or senior living.

100% Remote, offering a flexible and collaborative work environment.

Job Responsibilities :

Claims Management :

  • Execute tasks related to the adjustment of nursing home claims, ensuring a thorough and efficient process.
  • Manage nursing home claims with precision and expertise.
  • Participate in meditation and settlement negotiations.

Effective Communication :

  • Engage in clear and proactive communication with policyholders, third-party investigators, defense firms, and internal claims team members.
  • Mitigate claim damages through collaborative and strategic communication.
  • Client Support :

  • Proactively support policyholders with open claims, providing clear and empathetic assistance.
  • Foster a positive client experience by addressing inquiries and concerns promptly.
  • Collaborate seamlessly with the claims team to maintain a cohesive and efficient workflow.
  • Qualifications :

  • 1-3 years of proven expertise in Nursing Home / Senior Living claims adjusting.
  • Proficiency in handling nursing home / senior living claims.
  • Understanding of Medicare Section 111 Reporting
  • Exceptional communication and negotiation skills to engage effectively with diverse stakeholders.
  • In-depth knowledge of industry regulations and standards related to nursing home / senior living claims.
  • Ability to thrive in an independent, remote work environment.
  • Willingness to travel occasionally for industry events, showcasing commitment to continuous professional development.
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