What are the responsibilities and job description for the Commercial Lines Account Manager position at Superior Insurance Partners?
Join Our Growing Team as a Commercial Lines Account Manager!
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from relatively simple inquiries to moderately complex issues? If so, then we want you to be a part of our team in our Hamilton, OH office.
As a Commercial Lines Client Account Manager with us, you will play a crucial role in providing top-notch service to our valued clients. Here is what you can expect :
Job Responsibilities :
- Efficiently manage a high volume of incoming calls.
- Identify and assess client needs to ensure satisfaction.
- Handle quoting, endorsements, certificates, and identify gaps in coverage, and consult with the producer as needed.
- Support the renewal process for all assigned and prospective clients with the producer including ordering loss information, updating information, handling renewal applications, renewal marketing, account rounding, reviewing, and facilitating the renewal pricing including preparing the renewal proposal and binders.
- Help grow the assigned book of business through account rounding and referrals.
- Cultivate enduring relationships of trust through open and interactive communication.
- Provide accurate, valid, and complete information using appropriate methods and tools.
- Address complaints promptly, offering appropriate solutions and ensuring resolution.
- Maintain meticulous records of customer interactions and process accounts accordingly.
Key Skills for Success :
Requirements :
