Jumper – Route Service Representative

Position Summary:

The Route Service Representative – Jumper (RSR – Jumper) shall support the Route Service Representative (RSR) in providing safe and effective delivery of linen and other assigned products to the customers to whom Superior Linen Service provides professional laundry services. The Route Service Representative – Jumper will run routes in relief due to that routes regularly assigned RSR being off work. Additionally, the RSR – Jumper shall retrieve soiled linen, conduct shelf counts, and complete other duties as assigned.

• Responsible for maintaining a strong professional relationship with all customers and fellow employees as a member of the Superior Linen Service team.
• Assists in care and cleanliness of assigned Superior Linen Vehicle including following policies and protocols addressing security of the vehicle to watch the RSR is assigned.
• Assists in recording, tracking, and reporting data that supports the Superior Linen Service operations as well as clientele, in order to aid in achieving consistently high-quality service outcomes that illustrate the value that Superior Linen Service provides to their hospital.
• Maintains high level of professionalism with regard to appearance, communication, and behaviors, understanding that this position is the primary point of contact with Superior Linen Service clients.
• The jumper must keep a consistent schedule that coincides with the normal RSR’s delivery schedule in order to maintain a high level of customer care.

Essential Duties and Other Responsibilities:

• Participate in and value to training, meetings, and activities as assigned.
• Demonstrates and promotes Superior Linen culture, values, and philosophy.

Core Competencies:

All jobs at Superior Linen Service share the following Core Competencies. These competencies ensure that we are working together to serve our customers and each other with excellence and integrity.

• Trust: Consistently Acts with Integrity. Has a reputation for being responsible, reliable, respectful, and trustworthy. Behaves and expresses oneself in an open and honest manner. Is credible and consistent in word and actions. Demonstrates integrity, even during difficult situations. Shares information accurately and completely. Handles sensitive information appropriately. Adheres to all policies and procedures.
• Teamwork: Works Well with Others. Brings people together or works collaboratively with others to leverage their skills, talents, and knowledge to achieve a shared objective. Creates synergy, generates enthusiasm, removes friction – resulting in a combined team-effort with greater results than those achieved by individuals. Properly recognizes team accomplishments and significant individual contributions.
• Commitment: Pursues Excellence. Displays initiative and executes with precision and thoroughness. Sets or accepts challenging goals and demonstrates a relentless commitment to meet or exceed the desired result. Follows through on all assignments and commitments, completing them in a timely and reliable manner. Displays initiative and executes with precision and thoroughness.
• Service: Dedicated to Customers and Co-Workers. Strives to perform their individual role in executing our mission “to profitably provide a sincere service of a quality product to our customers.” Consistently works to anticipate needs and provide services, solutions, products, and a personal performance that exceed expectations.

Education, Training, Experience and Licenses Required:

Required

• High school diploma or GED
• Valid Driver’s License
• Criminal background checks and drug testing will be required for this position

Work Experience Requirements

• Job related experience

Particular Knowledge, Skills, and Abilities:

• Ability to safely complete loading and unloading of laundry in carts.
• Ability to meet time sensitive goals in a safe and effective manner.
• Must exhibit self-initiative, accountability, flexible skills as well as interpersonal savvy.
• Must follow instructions related to ergonomics, infection prevention, and any other safety directives. provided by Superior Linen Service Management.
• Have a base knowledge of computer skills.

Working Conditions:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the associate is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, climb, or balance, and talk or hear. The employee must frequently lift and/or move up to 75 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the associate is regularly exposed to moving mechanical parts, fumes, or airborne particles, and vibration. The noise level in the work environment is usually very loud.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions experienced with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments).

Education

• High School or better

Licenses & Certifications

• Valid Driver's License