Customer Order Coordinator

WELCOME TO VCNA!

We are Superior Materials, part of Votorantim Cimentos North America (VCNA).

As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to learn, grow and be part of a diverse and dynamic culture.

With solutions that include cement, ready-mix concrete, and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our deliveries and those committed to innovation and a sustainable future.

Every day, we have the chance to accomplish something new and you're invited to be part of it.

Summary/Job Scope: Customer Service Representative

Purpose of Position: An Order Taker applies company policies and procedures to guide customer correctly and diplomatically to correctly place an order of concrete.

Key Responsibilities:

Helpful to have knowledge of concrete applications industry practices

• Takes order from customer and enters correct information into Command System.
• Sells the company and sells the value-added products.
• Keeps schedule graph current.
• Obtains proper directions to job and any special circumstances.
• Responsible for on-time delivery and avoids over-booking.
• Interacts closely with customer service/sales/operations teams.

Qualifications and Education:

• Extensive customer service skills
• Computer literate with spreadsheet skills-Microsoft Office is required.
• Highschool Diploma or equivalent/GED
• Advanced computer skills with the ability multi-task (ie. Take a phone order while entering information into the system)
• Ability to read and write in English.

Note: This job description may not cover all duties and requirements and may include additional tasks as assigned by the supervisor.

WHAT'S IN IT FOR YOU?

Being part of VCNA is being part of building famous landmarks such as Toronto's CN Tower, Roy Thompson Hall, Maple Leaf Gardens and the Darlington Nuclear Station and Ryerson Centre, St. Regis Chicago and 150 N. Riverside, Louis High-Speed Rail in Chicago and more!

• Opportunities to collaborate with teams around the globe and growth opportunities in different areas.
• Training, professional development
• Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
• Tuition reimbursement/assistance
• Competitive wages, vacation, and holiday time
• Medical, dental, vision, disability, and life insurance
• Employee Assistance Program (EAP): confidential support for you and your family (CAN)

SALARY:

$23/hr

NOTE:

This posting is for a vacant position.

OUR PEOPLE

We care about people - all people. At VCNA, we take safety, health and wellness seriously. We're dedicated to giving our employees a safe workplace, our neighbors a safe environment and our customers a high-quality and safe product. Safety first -and always!

Our VC Way reflects who we are, inspiring us to unite our culture and be our best: Our Way of Being: ethical and respectful, Our Way of Working: together with excellence and Our Way of Thriving: with the courage to transform.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

We have a results-oriented culture that values being open, honest, and authentic. It's part of our DNA. We are continually expanding our diverse and inclusive team by providing opportunities for everyone, regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, gender expression, disability, or economic status - a workplace where you can express your individuality and be your best self!

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Farmington Hills, MI 48336 (Required)

Work Location: In person

Salary : $23