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Scheduler QA/QI Specialist

Superior Mobile Health
San Antonio, TX Full Time
POSTED ON 2/24/2025
AVAILABLE BEFORE 5/22/2025

Position : Full-Time Scheduler & QA / QI Specialist

Department : Operations

Reports To : Department Heads and Operations Manager

Position Overview :

We are seeking a motivated and detail-oriented professional to join our team as a Full-Time Scheduler & QA / QI Specialist. This dual-role position combines advanced scheduling responsibilities with Quality Assurance / Quality Improvement (QA / QI) duties, supporting the operational efficiency and compliance of our ambulance, shuttle, dispatch, and logistics departments.

Key Responsibilities :

Scheduling :

  • Manage and maintain the scheduling system (TS Scheduler), ensuring optimal coverage for ambulance, shuttle, dispatch, and logistics operations.
  • Address call-offs by finding suitable replacements and managing last-minute adjustments.
  • Coordinate with department heads to assign cleared employees from the Field Training and Evaluation Program (FTEP) to appropriate roles.
  • Monitor and report staffing needs and trends to the Operations Manager.

QA / QI Duties :

  • Review Electronic Patient Care Reports (ePCRs) to ensure adherence to established medical protocols and documentation standards.
  • Identify areas for improvement in clinical and operational documentation and recommend corrective actions.
  • Provide constructive feedback to staff to ensure continuous quality improvement in patient care delivery.
  • Administrative Support :

  • Assist with scheduling-related communications across departments to ensure clarity and alignment.
  • Support data tracking and reporting for QA / QI metrics and scheduling compliance.
  • Qualifications :

  • Advanced medical certification or degree (e.g., Paramedic, RN, or equivalent).
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational and time management skills.
  • Excellent written and verbal communication skills.
  • Ability to learn and adapt quickly to new systems, including the TS Scheduler.
  • Experience in EMS or a healthcare-related field is strongly preferred.
  • What We Offer :

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and dynamic team environment.
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