What are the responsibilities and job description for the Customer Service Representative-Optical position at Superior Optical, Inc.?
Job Type
Full-time
Description
Are you looking for a rewarding, full time job (40 hrs) with great benefits, 11 federal holidays off with pay and a 401K company match? Are you a hard worker? Do you want a career not just a paycheck? If so, we are looking for you.
Superior Optical is an eyeglasses manufacturing facility and a federal contractor serving our veterans across the United States with quality eyeglasses and sunglasses. We are an independent lab with a strong history of growth, technological advancement and service to the industry. We at Superior are passionate about our business and have instilled a work ethic in our employees that ensures a clean and productive lab, a focus on quality and accuracy, and an obsession with customer service that is unmatched in the industry.
POSITION SUMMARY
Superior Optical is looking for a positive and professional Optical Customer Service Representative to join our growing team in Ocean Springs, MS. In this role, you'll be our customers' first point of contact, responsible for delivering a best-in-class customer support experience.
Monday through Friday 7 : 00a-4 : 00p or 8 : 00a-5 : 00p (Saturdays may be possible)
Requirements
- Responsible for helping customers with questions or concerns regarding their eye glasses
- Communicating with customers in-person, answering phone calls or via email
- Giving detailed explanations and recommendations of services or eye glasses
- Receiving orders, calculating charges and processing payments when needed
- Good problem-solving and decision-making capabilities
- Update customer service databases
- Reliable transportation to and from work.
- Ability to speak and read English.
- Ability to work a flexible schedule if needed.
- Ability to sit for long periods of time
- Optical Experience is required.
SKILL REQUIREMENTS
You would be eligible the following benefits :
Drug Screen and Background Check required.
Please attach resume
No phone calls please!
Veterans encouraged to apply!
