Superstition Harley-Davidson® Finance Manager

Summary Description

Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.

Key Result Areas

· Business office operations

· Maintain a collaborative working relationship with other dealership departments

· Customer service

Major Duties and Responsibilities

1) Business office operations

· Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.

· Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.

· Cross-sell parts, accessories, and ready-to-ride products to customers.

· Establish and maintain good working relationships with several finance sources, factory and otherwise.

· Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Proactively use sales techniques.

· Analyze departmental activities and practice effective problem-solving techniques.

· Set monthly sales objectives and attain goals. Provide reports as requested.

· Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen, and broaden service.

· Submit paperwork to and obtain approval from finance sources on all finance deals.

· Set up finance forecasting in conjunction with the sales department forecasting to achieve the desired percent of penetration and income. This is to be done on both a monthly and an annual basis.

· Maintain files of active insurance and financial agencies. Maintain a Finance and Insurancelogbook. Prepare monthly penetration reports on finance penetration.

· Establish and maintain procedures to ensure timely and proper completion of all sales-related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.

· Handle all rate quotations.

2) Maintain a collaborative working relationship with other dealership departments

· Act as a liaison to all departments in matters concerning Finance and Insurance.

· Assist and support overall company policies and procedures and support the dealers' philosophy.

· Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.

· Provide supplemental assistance to a salesperson in the Motorcycle Sales Department.

Work in conjunction with the sales team.

3) Customer service

· Ensure high levels of Customer Service.

· Motivate the entire staff to assure quality customer service to all clients.

· Maintain a quality assessment and improvement program to assure high-quality service to all customers. Institute and employ a feature/benefit selling methodology so that all customers receive consistence treatment.

· Ensure that the delivery of any new or used motorcycle is an “EVENT” that will endear

customer to the dealership.

· Contact customers using mailing lists, tickler files, CONNECT, and personal follow-up to encourage additional sales and ensure customer satisfaction.

· Demonstrate commitment to the dealership’s philosophy of quality service to all

customers and acts as a role model to other dealership employees.

· Be able to handle customer complaints quickly and courteously, demonstrating

empathy, a positive attitude, and our commitment to “making things right”.

4) Other Duties

· As assigned.

Responsibilities

· Ability to make strong independent decisions and the demonstrated ability to learn quickly.

· Be an example to other dealership personnel by appearance, attendance, being on time for work, and being open to flexible scheduling.

· Establish and maintain an efficient, organized, clean, and professional business office.

· Responsible for informing the entire dealership staff of any new programs or promotions related to F&I.

· Develop promotional campaigns in conjunction with other departments.

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Be prompt and available for flexible scheduling.

· Be honest and fair in all business dealings.

· Meet or exceed sales quotas regularly.

· Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.

Qualifications & Job Requirements

· Must have the ability to get along with a wide customer base.

· Excellent communication skills and demonstrated “closing skills”.

· Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Computer literate with typing skills and open to learning new software and computer programs.

· Able to work effectively and courteously over the phone.

Physical Demands

· The noise level in the work environment is occasionally loud.

· Occasionally requires the ability to balance and push a 500 to 800lb. motorcycle.

Working Conditions

· Potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability & other insurance
• Vacation Benefits
• Holidays: Paid Holidays (for PT and FT employees)
• Employee Incentives (PT and FT employees)
• 401(k) plan (FT employees only)

Feel free to apply here > https://ride.superstitionhd.com/career-employment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Apache Junction, AZ 85120 (Required)

Ability to Relocate:

• Apache Junction, AZ 85120: Relocate before starting work (Required)

Work Location: In person