SupplyHouse.com, a fast growing and successful e-commerce company, is looking for an on-site IT Support Technician to join our IT Team! The IT Support Technician is responsible for assisting with end-user technical issues along with supporting and maintaining the organizations on-site computer systems, desktops, and peripherals at our Dayton, New Jersey fulfillment and office facility. This individual will be the primary and direct point of contact for all IT infrastructure related issues and requests whose primary focus is the operation of the facility. They will troubleshoot problems in a timely and accurate manner, and provide end-user assistance as required. Other duties include processing end-user equipment requests, providing technical support for on-site and remote users, and providing IT support for the fulfillment center office team as needed. The ideal candidate will have a college degree, experience in IT or Helpdesk support, and strong interpersonal and communication skills.
Role Type : Full-Time, Non-Exempt
Location : Dayton, NJ (On-site)
Schedule : Standard business hours are Monday - Friday, 8 : 00 a.m. - 5 : 00 p.m. EST.
Salary : $55,000-70,000 (annually)
Responsibilities :
- Provide prompt technical assistance and support for any technical issues and requests related to company operations
- Perform diagnosis and resolution of on-site and remote end-user IT related issues
- Install, maintain, and troubleshoot the following :
PC and laptop hardware, software, and peripherals
Network hardware and softwareRF guns, scanners, tablets, and wireless access pointsVideo surveillance and access control systemsLocal physical and virtual serversMS-365 email and SharePoint accountsPrintersPhones and voice systemsAdminister and resolve issues with end-user workstations and devicesCoordinate and work with third-party vendors for support, PC equipment and printer hardware repairs, installation of cabling and network equipment, and other IT related service callsProvide hand and eyes support to corporate IT Infrastructure team or supporting vendors to assist with remote troubleshooting and problem resolution (as needed)Deploy and maintain desktop images and application softwareMaintain inventory levels for equipment and software on-site in a neat and organized fashion, and request additional equipment (PCs, laptops, etc.) once levels drop below defined thresholdsCollaborate with Technology team members to ensure efficient operation of the organizations warehouse and office environmentsProvide IT related support for remote office workers (as needed)Configure various end-user devices based on company standardsDevelop or modify IT support and Help Desk proceduresBasic account management associated with end-user access and permissionsLift moderately heavy objects such as computers, printers, and peripheralsOccasional off-hours support (as needed)Requirements :
Associate's degree or higher in IT, Business, or a related field2 years of experience providing Level1 / Level2 IT Support for end-user requests and issuesWorking knowledge of PC and desktop hardware, software, and operating systems (Windows)Working knowledge of MS365Basic understanding of IT infrastructure skills and conceptsStrong analytical and problem-solving abilitiesAbility to effectively prioritize and multi-task in a fast-paced environmentSolid communication and interpersonal skillsPolite and friendly demeanor with a passion for helping othersPreferred Experience / Qualifications :
Experience working in a warehouse or distribution facility environmentExperience with Microsoft, Android, and Apple OSExperience supporting network devicesFamiliarity with collaboration tools such as Slack and Microsoft TeamsFamiliarly with copper and fiber cabling infrastructureWhy work with us :
We have awesome benefits We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.We promote a work / life balance We value your time! We encourage a healthy separation between your professional and personal life to allow employees to feel refreshed and recharged.We support growth We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.We give back We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.We stay engaged We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!We listen We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1 : 1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.
What our employees are saying :
SupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here!" -Yash, IT TeamI appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us. -Anna, HR TeamCheck us out! https : / / www.supplyhouse.com / our-company
Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.
All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.
Salary : $55,000 - $70,000
