Program Manager

Job Description

Job Description

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

We embody our values : Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

What We Offer : A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term / long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

The Role : Program Manager, SSVF Richmond / Charlottesville, VA

What You'll Do : Reporting directly to the Associate Director, you'll oversee all supportive services, programs and teams to ensure successful design and implementation of program policies / procedures and regulatory guidelines.

• Manage program expansions, launch / development of new programs, establish processes, workflows, goals & benchmarks, reviewing / monitoring program effectiveness, goals, objectives and contractual outcomes to improve program performance
• Conduct / document quarterly program audits, in-person housing quality inspections and participant satisfaction surveys
• Lead, mentor & supervise staff, volunteers and interns, conducting supervision and one-on-one sessions, performance planning and training programs
• Conduct and oversee hiring and onboarding of new hires following program and agency policies / procedures
• Identify, build and maintain community relationships with landlords and service organizations related to the target population

What You'll Bring to SupportWorks :

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.