What are the responsibilities and job description for the Call Center Supervisor position at Supreme Service Today?
Ready to take the lead in a fun, fast-paced environment? We're looking for a full-time Call Center Supervisor to join our dynamic team at Supreme Service Today in Halethorpe, MD, a thriving HVAC and plumbing company. Offering a competitive pay range of $20-$25 per hour, plus excellent benefits like 50% paid medical, 50% paid dental, and vision insurance, this is your chance to make a real impact while enjoying a family-oriented atmosphere. If you have a passion for customer service and leadership, we want YOU to join our team!
GET TO KNOW OUR HVAC & PLUMBING COMPANY
Founded in 2005, we are a family-owned and operated HVAC and plumbing company that prides itself on offering superior customer service and quality workmanship. Our company has factory-trained, experienced, and highly qualified technicians to provide installation, repair, or maintenance services to any and all major brands of cooling, heating, or geothermal equipment. We pledge to be the best service experience that our customers have every time. Our company is a highly recognized business that has received the BBB A accreditation, Angie's List "Super Service Award", and many others.
We recognize employee accomplishments as well as their ambitions to excel in their career. We are fast-growing and are in need of qualified, reliable, honest, and hardworking individuals to be a part of our winning team. In return for their hard work, we provide top pay, generous benefits, and a work environment that people want to be a part of!
GET TO KNOW THE ROLE
As a Call Center Supervisor, your day starts by diving right into the action, overseeing a motivated team of customer service representatives. You lead by example, providing the guidance and support your team needs to hit performance goals and deliver outstanding service. Throughout the day, you manage escalated customer issues, ensuring swift resolutions and maintaining high standards. You also follow up with customers, ensuring they're completely satisfied with their service. By monitoring the team's daily activities, you help create a positive and productive work environment where everyone thrives.
Schedule: This is a full-time role, with flexible shifts within the hours of 7:30 AM - 8:00 PM.
The Minimum Requirements:
- Experience in call center management or leadership roles in customer service
- Strong communication and problem-solving abilities
- Ability to lead and motivate a team to meet performance goals
- A positive attitude and a passion for customer service
READY TO APPLY?
Don't let this opportunity slip by! Applying to be our new Call Center Supervisor is quick and easy-our 3-minute, mobile-friendly initial application lets you get started right away. We can't wait to see how you can help lead our team to success!
Must have the ability to pass a background check and drug screening test.
Salary : $20 - $25
