Demo

Customer Care Agent

Supreme Staffing Agency
Kansas, KS Full Time
POSTED ON 11/21/2024 CLOSED ON 1/12/2025

What are the responsibilities and job description for the Customer Care Agent position at Supreme Staffing Agency?

*Supreme Staffing Agency is hiring for this position on behalf of EverDriven*

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary:

EverDriven's Customer Care Team handle inbound calls to coordinate with school districts, parents, and drivers to ensure students are transported safely and on time to and from school.

Customer Care Agents provide exceptional customer support through empathy, active listening, and effectively de-escalate dissatisfied customers to resolve their issues. The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to work efficiently in a fast-paced environment. Basic computer skills are needed to be successful in this role.

Schedule: part-time 20 hours per week - Monday-Friday - mornings, mid, and evening shifts available

Pay Rate: $14.25/hour

Responsibilities:

Handle a high-volume of incoming client/driver calls with a high level of professionalism

Enter customer information into the data entry system

Dispatch drivers to the client location

Problem-solve transportation issues and properly document transactions

Ability to de-escalate customer concerns and/or issues

Read/understand maps and other geographical software

Effectively communicate via telephone, email and messaging applications with a wide variety of customers, clients and employees

Successfully navigate multiple computer systems and applications

Sit or stand and talk for extended periods of time

When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document

Ability to cross-train and help in other areas between call volume peaks

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job

As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

High school diploma, general education degree, or equivalent

2 years' experience working in a remote call/contact center

Ability to stay calm when customers are stressed or upset

Experience working with dual computer monitors, while multitasking various applications

Job Type: Part-time

Pay: From $14.25 per hour

Shift:

  • Day shift

Work Location: Remote

Salary : $14

Travel Reservations Agent-Call Center
Customer Service Network Group -
Florida, NY
Luther Direct Driver
Luther Customer Care Center -
Woodbury, MN
Luther Direct Driver - Flexible Schedules No Nights or Weekends
Luther Customer Care Center -
Brooklyn, MN

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Care Agent?

Sign up to receive alerts about other jobs on the Customer Care Agent career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Customer Care Agent jobs in the Kansas, KS area that may be a better fit.

Customer service representative

Customer Care Expertise LLC, Saint Petersburg, FL

Customer Care Temporary Clerk

Shaker - Illinois - Xcel Energy Customer Care, Eau Claire, WI

AI Assistant is available now!

Feel free to start your new journey!