Commercial Roofing Service Manager

Overview
We are seeking a dedicated and experienced Service Manager to lead our commercial roofing service department. The ideal candidate will possess a strong background in commercial roofing and demonstrate exceptional leadership skills. This role is pivotal in ensuring customer satisfaction, managing service operations, and maintaining high standards of quality in all services provided.

Duties

• The Service Manager is responsible for leading the Service department’s day-to-day operations, ensuring the highest level of customer service and workmanship for all clients
• The Service Manager leads employees, manages the department’s sales and service and maintains department profitability
• Manage all day-to-day departmental responsibilities including schedules, generating service tickets, communication with field staff and developing relationships with clients
• Provide consistent and effective leadership to the Service department with a focus on employee development and growth
• Develop, sell, estimate and bid work
• Review contracts and proposals to verify intended scope of work, ensuring the highest level of customer satisfaction and company profitability
• Regularly conduct jobsite visits to ensure projects are compliant with customer and company expectations
• Identify and resolve departmental issues in a timely manner
• Ensure service billings are processed timely and assist in the collection of past due accounts receivable for all service-related work
• Comply with company safety standards to promote a safe and clean working environment
• Attend internal and external meetings as needed
• Hire, train and develop Service department staff
• Additional duties as assigned
• Office environment with typical office machines and exposure to noise and temperature as well as exposure to typical hazards of jobsites including climbing ladders, construction materials, etc.

Requirements

• Commercial roofing industry experience, 3 years (required)
• Managerial/Supervisory experience, 2 years (required)
• Solid understanding of various commercial roofing systems and manufacturers including TPO, PVC, modified and built up
• Ability to read, analyze and interpret general business documents, job specifications, technical procedures and/or government regulations
• Strong verbal and written communication skills
• Proficiency with Microsoft Excel
• Ability to develop and maintain relationships with clients, vendors and coworkers
• Ability to climb ladders and visit commercial roof sites
• Valid driver’s license and ability to travel throughout assigned territory (required)
• Ability to climb ladders and lift more than 25 lbs
• Occasional Travel: Mostly local or within 2 hours
• As a condition of employment, all applicants offered a position are required to complete and pass a pre-employment background check and drug screen.

Join our team as a Service Manager and play a crucial role in driving our commitment to excellence!

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Commercial Roofing: 2 years (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)
• OSHA 30 (Preferred)
• OSHA 10 (Preferred)

Ability to Commute:

• Chicopee, MA 01020 (Required)

Ability to Relocate:

• Chicopee, MA 01020: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $100,000