Business Operations Analyst

Location: Remote, USA
Role: Full time / Exempt
Compensation: $60K-$75K

Surefire Cyber delivers swift, strong responses to cyber incidents such as ransomware, email compromise, malware, data theft, and other threats with end-to-end response capabilities. We provide clients confidence by helping them prepare, respond, and recover from cyber incidents—and to fortify their cyber resilience after an incident.

You are a highly skilled and detail-oriented professional with a strong track record of applying independent judgment and discretion to critical operational and financial processes. With extensive experience in analyzing complex data, interpreting reports, and providing actionable recommendations, you play a pivotal role in driving organizational efficiency and ensuring compliance.

Your ability to manage sensitive and significant matters while collaborating with key stakeholders—including cyber insurance carriers, law firms, third-party vendors, and Surefire Cyber vendors—demonstrates your expertise in navigating complex relationships and supporting revenue-generating activities.

Your analytical mindset, technical proficiency, and commitment to accuracy enable you to streamline processes, influence operational practices, and contribute to strategic decision-making. Proficient in tools like Microsoft Excel and financial platforms such as OpenAir, you leverage technology to enhance reporting and operational visibility. A proactive and solutions-driven professional, you thrive in dynamic, fast-paced environments, consistently bringing value to cross-functional teams while refining organizational policies and practices to achieve measurable success.

As a Business Operations Analyst with Surefire Cyber, you will be reporting and making recommendations directly to the Chief Financial Officer (CFO). This pivotal role leverages your cybersecurity expertise to optimize operations, enhance financial accuracy, and drive informed decisions that strengthen organizational efficiency and collaboration. You will play a critical role in supporting the CFO and senior leadership by driving process optimization, ensuring financial accuracy, and providing data-driven insights to inform strategic business decisions.

Your role involves interfacing with key stakeholders, including cyber insurance carriers, law firms, third-party vendors, and Surefire Cyber vendors, ensuring seamless collaboration and compliance across diverse engagements. Through your ability to analyze complex data, interpret reports, and provide actionable recommendations, you will influence operational practices, refine organizational policies, and enhance overall business performance.

• Partner closely with the CFO to oversee and manage operational projects, ensuring alignment with organizational goals and timelines.
• Independently analyze financial and operational data to identify trends, recommend improvements, and provide actionable insights to senior leadership.
• Work closely with cyber insurance carriers, law firms, third-party vendors, and internal teams to address invoicing, contractual, and operational matters.
• Review and evaluate client agreements, financial reports, and operational workflows, applying critical thinking skills to resolve discrepancies and support revenue-generating activities.
• Develop and implement systems and processes to optimize financial workflows and improve operational efficiency.
• Collaborate with cross-functional teams to manage key business initiatives, ensuring objectives and milestones are met.
• Leverage your cybersecurity expertise to assess and enhance data integrity, information management, and data security protocols.
• Support the preparation of financial and operational reports, ensuring accuracy and timely distribution to stakeholders.
• Contribute to process optimization by identifying opportunities for automation, efficiency improvements, and cost reduction.
• Assist in scheduling, preparing reports, and creating presentations to support leadership initiatives and business strategy.
• Respond to requests or provide client outreach outside of normal business hours, including evenings or weekends, as needed to ensure high-quality outcomes and exceptional client service.
• Attend and participate in company meetings, conferences, and cross-departmental projects as needed.

• Bachelor's degree in Cybersecurity, Business Administration, related field, and/or equivalent professional work experience in these areas.
• Prior experience in working in a cybersecurity professional consulting organization.
• Exceptional communication and collaboration skills, with demonstrated success interfacing with external stakeholders such as cyber insurance carriers and law firms.
• Strong analytical and problem-solving skills, with experience analyzing data and delivering insights that influence decision-making.
• Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, formulas, and data visualization tools).
• Experience with financial reporting or data analysis tools (e.g., OpenAir, Tableau, Power BI) is a plus.
• Excellent organizational, project management, and time-management skills.
• Ability to work independently, exercise discretion, and prioritize multiple projects in a fast-paced environment.
• Willingness to be flexible and respond to requests outside normal business hours, including evenings and weekends, when necessary to meet deadlines or support client needs.
• A proactive approach to continuous learning and process improvement.

Expertise in all these areas is not required, but you should be excited by the opportunity to learn new things and comfortable with working with other team members to expand your knowledge base and experience. We at Surefire Cyber invite you to apply even if you do not feel you have mastery in all the requirements listed on the job description and welcome a further discussion.

• Submit interest by applying to the job post or submitting your resume to careers@surefirecyber.com
• Preliminary phone interview with the People Team (approx., 30 minutes).
• Virtual interview with the Chief Financial Officer (CFO) (approx., 45 minutes).
• Virtual interview with the Chief of Staff (COS) (approx., 45 minutes).
• Virtual interview with the Chief Executive Officer (CEO) (approx., 30 minutes).

• Competitive compensation plan and total rewards package for team members
• Remote workforce
• Generous paid time off plan and floating holidays
• Paid parental leave
• Employer paid premiums for both team members and their dependents for medical, dental, and vision
• Comprehensive health, vision, dental, 401K matching program, disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Life and AD&D benefits.
• Professional development and career advancement opportunities
• We prioritize employee growth and development through a robust performance management platform to provide ongoing coaching, clear feedback, recognition, and opportunities for career growth.

Surefire Cyber is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

#LIRemote