What are the responsibilities and job description for the Documentation Expert position at Sureminds Solutions Pvt. Ltd.?
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Provide leadership to their respective teams by monitoring workflow, providing reports, distribute daily work, escalate timeliness/quality concerns to supervisor.
- Create/manage SOP’s for internal processes, SME for Compliance Services
- Research legislative changes which may affect title/reg transactions and provide results to manager for additional investigation and/or system and letter updates.
- Partner with supervisor to investigate and resolve client issues and help manage escalation to completion.
- Escalate to supervisor potential events that would result in missing metrics and bring suggested solutions.
- Function as SME (subject matter expert) and support development of new process and/or system enhancements for improvement
- Monitor and manage outlier reporting and provide additional follow-up to ensure transactions are processed in a timely manner.
- Provide training and mentoring to newest specialists to develop skills.
- Support company initiatives and work with Specialist I to meet or exceed department KPIs and metrics.
- Offer support with inbound compliance response center call center
- Employee shall complete notary tasks for the business as requested (notarizing documents, affidavits, etc.)
LEADERSHIP RESPONSIBILITIES
- This position has no leadership responsibilities.
COMPETENCIES - SKILLS
- Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
- Strong customer service skills, with the ability to interact internal/external customers with diplomacy and tact.
- Strong critical thinking skills
- Multi-task in a demanding environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
- High attention to detail to ensure accuracy and ability to audit invoicing.
- Demonstrate excellent follow up and problem-solving skills.
- Complete basic math functions to calculate complex tax documents.
- Proficient with Microsoft Windows and the various software it offers. (Visio, Word, Excel, Office, Etc.)
- Proficient with web-based system and databases and knowledgeable with navigating the internet.
- Strong networking skills with the ability to negotiate cost and pricing with various vendors.
- Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required
- 3-5 years of previous office or customer service experience
- Use of Salesforce request management system to engage and respond to client / driver requests
Job Type: Contract
Pay: $10.00 - $15.00 per hour
Schedule:
- 8 hour shift
Experience:
- Documentation Expert: 3 years (Required)
- subject matter expert: 2 years (Required)
- Microsoft Excel: 3 years (Required)
Work Location: In person
Salary : $10 - $15