Customer Service Representitive

SURESTAFF is immediately hiring Customer Service Representatives for a Steel distributor company in Rockford, IL. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation $18/hr. as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include 1st shift (7:30am-4:30pm)
Customer Service Representative Duties and Responsibilities:

• Enter all incoming orders from phone, email, web and sales reps when needed.
• Communicating with customers through phone, email and live chat.
• Troubleshooting and problem solving with the goal of first contact resolution.
• Maintaining a positive and professional attitude toward external and internal customers.
• Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
• Keeping records of customer interactions, transactions, comments and complaints.
• Knowing our products and item numbers to assist customers in the most accurate and efficient way.
• Process the paper work for all returned merchandise (returns, credits & shipping labels).
• Research all information and gather documentation for customer credits.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements and Qualifications:

• High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
• Previous experience handling office responsibilities or experience in customer serviced preferred but not required
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Highly organized multitasker who works well in a fast-paced environment
• Excellent oral and written communication skills.
• Comfortable working on the phones and interfacing with customers
• Commitment to continual education about the company, products and services.

About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:

• Access to a wide range of job opportunities
• Competitive pay
• Health and Wellness Programs (including EAP)
• Medical benefits including medical, vision, dental, and prescriptions
• Electronic weekly pay
• Employee Advocacy & Personalized Job Support

Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!