What are the responsibilities and job description for the Front Desk Agent position at SureStay by Best Western Findlay?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is crucial in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to manage multiple tasks efficiently. As the first point of contact for guests, you will play an essential role in creating memorable experiences.
Duties
- Greet guests warmly upon arrival and check them in efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage reservations, cancellations, and modifications using hotel management software.
- Process payments and maintain accurate records of transactions.
- Address guest concerns promptly and professionally to ensure satisfaction.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Utilize phone systems to manage incoming calls and assist guests with requests.
- Maintain a clean and organized front desk area.
- Assist in promoting hotel services and upselling additional offerings.
Experience
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with hotel management software is a plus.
- Bilingual or multilingual capabilities are highly desirable to enhance guest relations.
- Strong interpersonal skills with the ability to communicate effectively with diverse guests.
- Knowledge of front desk operations, including handling phone systems and managing guest inquiries.
- A background in hospitality management can be beneficial but is not required.
Join our team as a Front Desk Agent where your skills in guest relations and customer service will shine!
Job Types: Full-time, Part-time
Pay: $13.56 - $13.99 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends only
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Findlay, OH 45840 (Required)
Work Location: In person
Salary : $14 - $14