What are the responsibilities and job description for the Hotel Front Desk Supervisor position at SureStay Hotel by Best Western - Ellensburg?
Overview
We are seeking a dedicated and experienced Hotel Front Desk Supervisor to join our team. In this role, you will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and a passion for providing outstanding customer service.
Duties
- Supervise daily front desk operations, including check-in/check-out procedures and guest inquiries.
- Ensure that all front desk shifts are covered.
- Train, mentor, and evaluate front desk staff to ensure high service standards.
- Handle guest relations with professionalism, addressing any concerns or complaints promptly.
- Manage phone systems effectively, ensuring all calls are answered with proper phone etiquette.
- Collaborate with other hotel departments to enhance the overall guest experience.
- Maintain knowledge of hotel policies and procedures to assist staff and guests effectively.
Qualifications
- Proven experience in hotel management or a similar supervisory role within the hospitality industry.
- Strong guest relations skills with an ability to communicate effectively with diverse clientele; multilingual abilities are a plus.
- Proficient in using phone systems and managing front desk operations efficiently.
- Excellent organizational skills with attention to detail in handling reservations and guest requests.
- Familiarity with night audit procedures is preferred but not mandatory.
- A passion for hospitality and commitment to providing exceptional service.
Join our team and help create memorable experiences for our guests while leading a dynamic front desk team!
Job Type: Full-time
Pay: $17.50 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evenings as needed
- Holidays
- Morning shift
- Weekends as needed
Ability to Commute:
- Ellensburg, WA 98926 (Required)
Ability to Relocate:
- Ellensburg, WA 98926: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19