What are the responsibilities and job description for the Front Desk Clerk position at SureStay Plus by Best Western?
Checks In and out guests and greets, registers, and assigns rooms to guests. Issues room key.
Handles professionally all incoming mail, faxes, and messages for guests and staff members.
Transmits and receives messages from telephone, in-house paging system and/or in-house radio system.
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
Keeps records of room availability and guests' accounts. Computes bill, collects payment, and makes change for guests. Makes, cancels, and confirms reservations.
Handles complaints courteously and relays them through proper channels if neended.
Smile and maintain a friendly, courteous, and polite manner. Complete knowledge of all available rates. Maintains desk area clean and orderly at all times.
Complete knowledge of hotel policies and procedures.
Give guest "Courtesy call" within 30 minutes of arrival. Complete daily high balance report and bucket check. Informs manager of any concerns. Complete daily shift balancing report.
Check area hotels to inquire about availability.
Job Type: Part-time with potential for full time
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
