What are the responsibilities and job description for the Part-time Front Desk Representative - Evenings position at SureStay Plus Hotel by Best Western?
Part time Front Desk Representative - Must be able to work weekends and holidays. Shift is from 2pm-10pm or sometimes 1pm-9pm depending on how busy we are.
Duties:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system (Visual Matrix)
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Process payments and maintain accurate records of guest transactions
- Assist with room reservations and ensure accurate booking information
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain a clean and organized front desk area
Requirements:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Previous experience in a customer service role is preferred
- High school diploma or equivalent required
Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Representative, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to join our team!
Job Type: Part-time
Pay: $15.50 per hour
Expected hours: 8 – 24 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
Work Location: In person
Salary : $16