What are the responsibilities and job description for the Customer Service Representative position at Sureway NWA?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers and carriers, providing exceptional service and support. You will handle tracking, booking, customer updates, resolving issues, and overall ensuring timely movement of freight shipments. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering high-quality service.
Responsibilities
- Respond to customer inquiries regarding shipments, tracking and delivery status.
- Handle outbound calling to follow up on customer issues or provide information as needed.
- Address and resolve customer concerns or issues promptly and efficiently.
- Provide updates and communicate effectively with customers throughout the shipping process.
- Collaborate with team members to resolve complex customer and carrier issues effectively.
- Assist with booking loads and managing shipments.
- Track and trace shipments to ensure timely delivery.
Requirements
- Previous experience in a call center or customer service environment is preferred but not necessary.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Proficient in using computers and various software applications.
- Ability to work independently as well as part of a team in a dynamic setting.
- A positive attitude with a commitment to providing excellent customer service.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Ability to handle multiple tasks and prioritize workload effectively.
Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: From $775.00 per week
Benefits:
- On-the-job training
- Work from home
Shift:
- Evening shift
Ability to Commute:
- Bentonville, AR 72712 (Required)
Work Location: Hybrid remote in Bentonville, AR 72712
Salary : $775