What are the responsibilities and job description for the Inside Sales Representative position at Surf Internet?
Overview: The Residential Inside Sales Representative position plays a critical role in customer acquisition and migrating customers from fixed wireless internet to fiber broadband internet services. This role is the front-looking image of the company and will be responsible for putting the companys best foot forward in building a relationship with new customers.
Reports to: Inside Sales Manager
Job Status: Exempt
Responsibilities:
Collaborate closely with prospective and current customers to suggest products and services that best meet their internet & phone connectivity needs.
Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.
Cultivate a positive and collaborative working relationship with the members of the Surf sales & service teams.
Stay informed about the latest services, products, and promotions available to customers.
Interact with potential and existing customers via telephone, email, texts, or in
person to provide support and information on products or services.
Utilize the company's customer relationship management software to gather customer information, set up billing and services, schedule tasks, and track communications through the communication tools available to all sales representatives.
Take inbound calls and make outbound calls in a high-paced call center environment.
- Minimum 2 years of experience in a sales call center environment.
- Strong verbal communication skills.
- Being able to engage daily with customers from diverse cultures and backgrounds.
- Comfortable working independently and making minor decisions.
- Strong organizational skills and a sharp eye for detail.
- Knowledge of customer service best practices and desire to participate in training and professional development.
- Ability to perform well in a fast-paced working environment.
- Availability to work Saturdays and evening shifts.
- Work remotely free from distractions.
- Ability to cooperate with and support members of other departments that also work with customers.
