What are the responsibilities and job description for the Creative Repair Specialist position at Surface Experts - NW Charlotte?

Job Description

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

A Day in the Life of a Surface Experts Technician : https : / / www.youtube.com / watch?v=vJ0nCFdtqqs

WE OFFER :

20 / hr-$23 / hr Bonus Opportunity : Performance-based commissions starting on day 1
Great Work / Life Balance : No required overtime, no nights, no weekends
Time Off : Paid holidays and accruable vacation
Paid New Hire Training : Onboarding includes learning alongside a trained technician
Company Car : Each technician drives a branded company vehicle for job duties
Tools Included : All necessary tools and products are provided
Learn a New Trade : Develop skills in a brand-new emerging trade
Supportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solving
Small Business : Local business with an owner who works alongside the team each day
Mentorship Opportunities : Ongoing repair training and career development
Dedicated Help Lines : Technician Support Team on call to assist to questions

DUTIES : In the Field Daily

On the jobsite for 4 customers per day

On-site Work Orders, customer service, and follow-ups

Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

Display world-class customer service for tenants and property management staff

Track work progress and notes in our CRM / Dispatch tool

Communicate with support team with questions

Follow Repair Process

Understand and utilize our unique 5-step repair process

Employ each tool in your custom tool-kit

Problem-solve repairs with creativity

We're seeking someone with experience in the construction industry, a trade, or any kind of handyman work. Your familiarity with tools, construction materials, and basic construction common sense will be essential in mastering the Surface Experts process.

QUALIFICATIONS

Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby.

Experience working in facilities maintenance can be a big plus but is not required.

An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do.

ABOUT SURFACE EXPERTS

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels Almost Everything!

We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.

Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.

Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

VISION

To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.

Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION

Our mission is to develop outstanding teams by investing in strong relationships.

Together, we work to solve our customers problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES

Serve Others

Put Relationships First

No Jerks

Be Humble

Be a Problem Solver

Be Curious

Seek to Understand the Cause of the Problem

Work Smart

Constantly Improve

Trust the Process

Be Organized

Be Teachable

Put Business Needs Above Personal Wants

Salary : $20 - $23

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