What are the responsibilities and job description for the Customer Care Representative position at Surface Experts of Englewood NJ?
Customer Care Representative
Base Salary plus Commission
Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
As a Surface Experts Customer Care Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process.
Job Duties and Responsibilities:
Meeting with 10-15 contacts a day.
- On-site visits, phone calls and email follow-ups
- In a variety of industries including Property Management, Hotels, Movers, Builders... etc.
Maintaining and expanding existing Customer relationships
- Educating on Surface Experts capabilities and limitations
- Validating level of Customer satisfaction and opportunities to improve
- Earning and maintaining trust with our Customers
Working within a sales team and process
- Documenting customer interaction activities in CRM; from lead to work order and all steps in between
- Reporting accurately and frequently
Brainstorming to find new leads and opportunities
Required Qualifications:
- Sales experience; specifically, cold-calling and/or B-to-B sales
- Enjoys working with people
- Goal-oriented, self-starter, and energetic
- At least 25 years of age, licensed to operate a passenger car and have a clean driving record
- Professional, caring and service-minded
- Readiness to work with a metrics-based, process-driven sales team
Preferred Skills:
- General working knowledge of the property management industry and/or construction industry
- Experience using CRM tool and process
- Experience working in base commission environment
Job Benefits:
- Competitive salary with commission on gross sales.
- Paid Holidays & Time Off.
- Healthcare insurance
- Bonus potential from day one!
Salary : $44,000 - $48,000
