What are the responsibilities and job description for the Guest Services Representative position at Surfsand Resort - Cannon Beach?
The Surfsand Resort is looking for a service-oriented Full-Time Guest Services Representative to join our team!
As Guest Service Representative you will represent the hotel to the guest throughout all stages of the guest's stay. This position is responsible for performing the activities of the front desk including reservations, guest services, and telephone calls.
Benefits
- Health, vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays (double pay!)
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you, your friends and family
- Access to our Talent team to help you reach your career growth goals
Responsibilities
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and up-sells hotel rooms according to hotel standard procedures
- Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
- Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- High School diploma or GED preferred OR 6 months of related experience/training
- One year of hospitality experience preferred
- Experience handling cash and credit card procedures
- Basic Math skills
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
- Valid driver's license, preferred
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
