What are the responsibilities and job description for the Collection Specialist position at Surge?
Summary
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Accounts Receivable Manager.
This position is a full-time, direct hire position located in (HQ) Columbus, Ohio.
Surge is a national leader with over 50 years of experience providing quality staffing and innovative workforce solutions. We take priority in building personal, long-term partnerships with our clients, and ensuring that each placement is the right fit. We are unlike other staffing agencies in that we take the time to get to know your company and its goals. Our national network has connected more than 122,000 employees on an annual basis and growing.
Primary Functions
- Monitor accounts on a daily basis for collection efforts.
- Identify outstanding account receivables.
- Contact clients and discuss their overdue payments.
- Making outbound collection calls in a professional manner while keeping and improving customer relations.
- Investigate historical data for debts and bills.
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing issues
- Resolve customer credit issues
- Update account status records
- Prepare and present reports on collection activities and progress to management
- All other duties that may arise to ensure the successful operation of the company (all job descriptions must include this statement)
Qualifications
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Contact clients and discuss their overdue payments
- Comfortable working with targets
- Knowledge of collection laws and regulations
- Excellent communication and interpersonal skills
- Problem-solving and critical-thinking skills
- High school diploma
- Associate's/Bachelor's degree is a plus
- Ability to access areas where needed people, information or equipment are located
- Ability to understand and accurately apply basic math skills
- Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to make competent use of work related equipment and materials
- Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
- Ability to communicate effectively and tactfully with others
- Ability to work with other team members as well as independently
- Ability to shift back and forth between two or more tasks
- Cooperative, team-oriented, patient, calm under pressure
- Ability to arrange things in certain order (e.g., alphabetically, numerically)
- Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in priorities
- Strong written and verbal communication skills
- Ability to provide excellent customer service to all clients (customers and employees)
- Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)
- Ability to analyze and evaluate people, data and things to determine courses of action
IND1
Equal Opportunity Employer
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
