What are the responsibilities and job description for the IT Intern position at Surge?
Overview
The IT Intern will be responsible for supporting the IT Department in a variety of ways for Surge Staffing. They will have the opportunity to gain first-hand experience in all areas of IT and learn how they all play a big role in a growing organization. This includes but does not limit to working closely with our departments and/or positions in Technical Support, Systems Administrator, Asset Manager, and Deployment Coordinator.
This is a full-time (Monday - Friday) On-Site position that is for Surge Staffing HQ located in Columbus, Ohio.
Responsibilities
· Partner with the mentors in each IT-related role and give support in their specific duties
· Provide first line support for any information technology issues and problems
· Provide assistance by phone, email and/or using a ticket management system
· Track issues to resolution
· Support computers, laptops, tablets, smart phones and applications
· Escalate problems as required to Tier 2 and Tier 3 support teams
· Follow up on tickets at pre-defined intervals until resolved
· Act as a liaison between customers and technical escalation teams.
· Auditing File system Permissions
· Audit Raspberry Pi's across company and report status, age, etc.
· Active Directory and Exchange email account management
· Network and local printer support and troubleshooting
· Taking on additional tasks or projects to learn more about accounting and office operations
Qualifications
· At least a Junior pursuing a Bachelor's degree in IT or related field
· Excellent verbal and written communication skills
· Excellent interpersonal and customer service skills
· Excellent organizational skills and attention to detail
· Strong analytical and problem-solving skills
· Ability to work both independently and as a team
· Methodical approach to problem solving using appropriate tools
· Ability to maintain confidentiality, and to exercise discretion and good judgment
· Proficient with Microsoft Office, outlook, Exchange Administration and/or related software
Equal Opportunity Employer
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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