What are the responsibilities and job description for the Technical Sales Specialist position at Surge?
Key Responsibilities:
- Solution Development: Work closely with prospective customers to understand their technical needs and develop customized solutions utilizing our electronics products.
- Sales and Business Development: Make outbound sales calls, present products and solutions to potential customers, and actively pursue new sales opportunities.
- Product Specifications: Collaborate with internal teams to create clear and accurate product specifications that meet customer requirements.
- Quotation Management: Prepare, issue, and follow up on quotations for customers. Provide pricing and lead time information as necessary.
- Customer Support: Act as a technical support resource for customers, assisting them with product selection, troubleshooting, and general inquiries.
- Newsletter Writing: Author monthly newsletters to keep customers informed about new products, updates, and other relevant company news.
- Cross-functional Collaboration: Work with engineering, production, and marketing teams to ensure that customer requirements are met, and products are delivered on time.
- Market Feedback: Relay customer feedback and market insights to internal teams to inform product development and improve offerings.
Qualifications:
- 2 year Associates or 4 year Bachelor's degree in Electrical Engineering, Electronics, or a related technical field.
- 2 years of experience in sales or technical support, preferably in the electronics manufacturing industry.
- Strong technical knowledge of electronics products and systems.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to develop and maintain strong customer relationships.
- Strong problem-solving skills and ability to think critically about customer needs.
- Desired proficiency with Microsoft Office Suite (Excel, Word, PowerPoint), HTML, Adobe Creative Suite and CRM systems.
- Ability to write clear, concise product documentation and newsletters.
- Self-starter with strong organizational and time management skills.
Preferred Qualifications:
- Experience writing technical product specifications.
- Familiarity with pricing and quoting processes in a manufacturing environment.
- Hands-on experience with electronics products or systems design is a plus.
Compensation:
Competitive salary based on experience. Full benefits package, including health, dental, and 401(k).
