Ambulatory Surgery Center Administrator

Job Summary

The Surgery Center at Westpark Administrator (“Administrator”) will provide focused leadership for all aspects of ambulatory surgical services at the Surgery Center at Westpark in a dyad structure with the Surgery Center at Westpark Medical Director. This position provides leadership for the overall strategic direction, business development, performance improvement, physician collaboration, market influence, market share growth, patient experience and operations. Reporting to the Board of Managers, this position will work closely with the executive leadership team to ensure that the strategies, priorities, and operations of all facilities are aligned and complementary, ensuring a system approach to ambulatory surgical services. The incumbent shall continuously exemplify the mission, values, and customer service philosophy of Surgery Center at Westpark in job performance and in relationship to others.

Education and Experience

The ASC Administrator must demonstrate proficiency in all aspects of administration of the ASC and will maintain a high level of performance while providing direction and leadership toward the achievement of the ASC’s philosophy, mission, strategy, and its annual goals and objectives. The incumbent must have:

• Bachelor’s degree required. Master’s degree in health or business administration (e.g., MBA), nursing (e.g., MSN) or a combination of education and/or equivalent experience specifically relevant to the primary accountabilities of the position preferred.
• Minimum of five years’ management experience in healthcare is preferred.
• Prior experience managing an ambulatory surgery center is preferred.
• Management experience in the Operating Room and/or Pre-op and Post-operative care is preferred.
• Strong financial, operational and communication skills.
• Experience with AAAHC Accreditation is preferred.
• Experience with running/managing hospital-physician joint venture arrangements is preferred.

In addition, qualified applicants must demonstrate the ability to work under pressure; meet rigid deadlines; set priorities; deal diplomatically with difficult individuals; ability to manage multiple programs; and adherence to the highest ethical standards essential.

Responsibilities and Expectations

All duties delegated by the Board of Managers with an emphasis on the following:

Business Operations

• Provide leadership and vision to the organization by assisting the owners with development of long range and annual plans for the ASC, and the evaluation and reporting of progress on plans.
• Directs and supervises the development and implementation of a comprehensive growth strategy for the ASC, in accordance with the owners’ vision and timeline to ensure the long-term financial viability of the ASC.
• Develops operating and capital budgets, and monitors revenues/expenses for scope of operations.
• Collaborates with marketing on the focus and implementation of annual communication and marketing plan.
• Develops and maintains written operational policies and procedures for the ASC and oversees enforcement of these policies and procedures with appropriate stakeholders.
• Oversee compliance with government agencies and regulations, as applicable to the surgery center.
• Manages contracts and service agreements associated with the ASC.
• Communicates effectively, verbally and in writing, with all levels of the organization.
• Monitors and reports on operational metrics and trends, informs owners on the condition of the facility and important factors influencing it.
• Holds routine meetings with owners and upper-level management to ensure that: the owners are kept abreast of activities taking place within the ASC. Maintains an effective method of communicating between management and owners, and that strategies are consistent with owners’ objectives, and maintains minutes of such meetings.
• Fosters a success-oriented, accountable environment within the ASC.
• Always ensures a high level of cleanliness in the ASCs. Takes steps to ensure the physical plant components of the surgery center are continuously in peak operating condition.
• Fosters a success-oriented, accountable environment within the practice.

Personnel Administration

• Promotes a culture that reflects the organization’s values, encourages good performance, and rewards productivity.
• Manages personnel and their performance to ensure that assigned duties are completed in a timely fashion consistent with practice standards.
• Holds routine meetings with ASC staff outlining goals, priorities, and performance of the facility.
• Collaborates with Human Resources to ensure that staffing needs are met, ensure that job descriptions are developed, and that regular performance evaluations are held.
• Manage exempt and non-exempt employees in accordance with the facility policies utilizing sound principles of practice and fairness.
• Review employee performance, ensuring that reviews occur as scheduled or at least annually for each employee.
• Review and approve the disciplinary action and/or discharge of employees.
• Evaluate management performance and other staff as designated.
• Approve the addition or deletion of positions as well as approve applicants for employment in new or vacant positions.
• Develop employee productivity analysis and ensure efficiency of staff levels through increases or reductions in the work force as necessitated by changes in surgical case volume.
• Implements a program of job-based orientation, training, and ongoing evaluation for all employees.
• Provide educational opportunities for professional staff development.
• Promote the implementation of positive customer relations by the employees and physicians.

Clinical Services

• In collaboration with the Medical Director, ensures compliance with regulatory guidelines, all accreditation standards, and timeliness and accuracy of all data gathering and reporting.
• Ensure that the surgical programs and clinical services comply with the respective components of regulatory body and accrediting body standards. Work in conjunction with the Medical Director and Clinical Advisory Committee in the evaluation and development of existing and new surgical services at the facility.
• Manage the clinical departments of nursing, central supply, medical records, and housekeeping, and supervise the contracted services of laboratory, radiology, pharmaceuticals, laundry, and biomedical engineering.
• Monitor the adequate function of surgical equipment and patient care equipment through contracted services and follow-up on repairs.
• Serves as a member of the Clinical Advisory Committee.

Quality Improvement

In conjunction with the Medical Director and nurse leadership:

• Develops annual customer service and quality goals.
• Works with clinicians to evaluate new technology, expansion of services, and review of quality data for performance improvement.
• Research, reviews, and implements best practices for improved operating performance and increased efficiency.
• Develop, evaluate, and promote implementation of a continuous quality improvement program.
• Administer the infection control program and medical staff review of the quality improvement program.
• Identify and correct quality care issues.
• Develop statistical indicators to use in evaluating the overall operations and quality of care provided.
• Serve as a member of the Quality Improvement Committee.

Medical Staff Relationships

In collaboration with the Medical Director:

• Process the credentialing and privileging of practitioners at the facility.
• Review and revise Medical Staff Bylaws and Rules and Regulations on a biannual basis.
• Serve as a liaison in problem areas with the medical staff. Promote positive relationships between employees and practitioners.
• Develop a system whereby physician's needs and their patients' needs are defined to determine the proper mix of services and efficiencies.

Other Considerations

Job Type: Full-time

Pay: Commensurate with experience

Medical specialties: Orthopedic surgery, spine surgery, physiatry, podiatry

Schedule: Monday to Friday

Work Location: Zeeland, Michigan

Facility: 2 operating rooms and 2 procedure room single ASC location

Projected Opening: January 2025.

Projected Start Date: July/August 2024.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Surgery

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• healthcare management: 5 years (Preferred)
• Ambulatory Surgery Center: 3 years (Preferred)

Ability to Relocate:

• Zeeland, MI: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $100,000