What are the responsibilities and job description for the Front Desk Assistant position at Surgery Partners Brand?
JOB TITLE: Front Desk Assistant
GENERAL SUMMARY OF DUTIES:
Greeting patients
Performing check-in procedures
Maintaining current demographic and insurance information in computer and in the chart
Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
Primary focus is servicing patients in the lobby with backup for phones and other front office personnel
REQUIREMENTS:
High School Diploma, with 1-2 years experience in healthcare background
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi – task
Must be able to express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skill in written and verbal communication and customer relations
Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment
Normal busy office environment with much patient contact
Occasional evening or weekend work
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Benefits:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
