What are the responsibilities and job description for the Front Desk Representative position at Surgery Partners Brand?
Front Desk Representative
Key Responsibilities:
- Greet and welcome patients, doctors, vendors and employees in a professional manner.
- Check in patients
- Collect copayments
- Prepare charts for upcoming appointments
- Answer and direct phone calls promptly and efficiently.
- Answer or direct incoming emails and faxes promptly
- Manage incoming and outgoing mail, packages, and deliveries.
- Maintain a clean and organized front desk and reception area.
- Closing duties such as reconciling daily payments
- Provide general administrative support, such as data entry, document preparation, updating demographic or insurance information as needed.
- Monitor office supplies and coordinate replenishment as required.
Qualifications and Skills:
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Proven experience as a Medical receptionist, front desk representative, or similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Professional demeanor and appearance.
- Ability to handle confidential information with discretion.
- Customer service-oriented with a friendly and positive attitude.
Work Environment:
- Office setting with a desk-based role.
- May require standing for extended periods when assisting visitors.
- Regular use of computers, telephones, and office equipment.
Benefits:
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
