What are the responsibilities and job description for the Surgical Scheduler position at Surgery Partners Brand?
JOB TITLE: Surgical Scheduler
GENERAL SUMMARY OF DUTIES: Responsible for scheduling up to 30-50 cases per day and will liaise with a number of referring doctors’ offices. Scheduler will be an integral part of our Front Desk Team and will be valued as a key member of our organization. Cross trained to be able to manage the front desk and assist the office team when needed.
ESSENTIAL FUNCTIONS:
- Work with Surgeons Scheduling Coordinators on a daily basis to:
- Receive Booking requests, medical clearances
- Transportation requests when needed
- Schedule upcoming surgeries
- Ensure each patient has their history and physicals completed prior to surgery.
- Complete all necessary paperwork for each procedure on the physicians’ schedule.
- Precertify any procedures on the schedule that require pre-certification.
- Must be capable of multi-tasking and working with a diverse patient population.
- Work side by side with the front office staff ensuring timely completion of deliverables are met.
- Review scheduled surgery times and patient confirmations
- Oversee the flow of patient charts from inception to completion
- Daily Op Notes submission
- Pathology reports
- Clinical staff signoff
- Medical Record upload to EMR Software (HST)
- Subpoena request
- Provide back-up support for the Front Office as needed.
Other duties as needed.
EDUCATION/EXPERIENCE:
- High School
- 2 years of previous experience scheduling appointments and/or surgeries
- Experience with insurance
KNOWLEDGE:
- Knowledge of clinic policies and procedures.
- Knowledge of managed care contracts and utilization.
- Knowledge of computer systems, programs and spreadsheet applications.
- Knowledge of medical terminology and familiar with scheduling software.
SKILLS:
- Team Player, Self-starter, motivated individual
- Skill in gathering and reporting claim information.
- Skill in solving utilization problems.
- Skill in written and verbal communication and customer relations.
- Experience in a medical office as a scheduler.
- Fast and accurate data entry.
- Service oriented, patient demeanor.
- Ability to multi-task, manage time effectively, and deliver results.
- Strict attention to detail.
- Intermediate computer skills and knowledge of Microsoft Office.
- Bilingual
ABILITIES:
- Ability to work effectively with medical staff and external agencies.
- Ability to identify, analyze and solve problems.
- Ability to deal courteously and professionally with internal and external customers.
- Ability to provide excellent customer service.
PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much telephone work. Occasional evening or weekend work. Occasional flexibility with hours of operation.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
