What are the responsibilities and job description for the Guest Relations Representative I - Surgery Preparation & Recovery position at Surgery Preparation & Recovery in Owensboro, KY - Owensboro?
Summary
Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries.
Job Responsibilities
- Acts as central information resource for Owensboro Health staff, patients, and guests.
- Receives, screens, routes, and/or responds to all incoming inquiries.
- Greets all guests and provides proper directions or instructions based on needs.
- Assigns pagers and lockers to patients.
- Maintains waiting rooms and consultation rooms.
- Acts as a central information resource to physicians, family, co-workers, and health team.
- May maintain and regularly update patient information.
- Maintains centrally accessible resource materials (phone books, quick reference for supplies).
- Requests Pastoral Care consults as needed.
- Calls consultations as needed/requested by nurses and providers.
- Cleans and organizes work area upon arrival, including the physician dictating area.
- Checks copiers and printers at beginning of shift.
- Enters work orders and orders supplies.
- Escorts guests to destinations as needed.
- May train and work along side volunteers.
- Assist with patient admission process, transfers, and discharges.
- May arrange for patient transport and housekeeping services in epic..
- Communicates with Out Patient Services (OPS), Surgery, Endoscopy, and PACU throughout the day to ensure timely information of updates, patient statuses, and post-operation room numbers.
- May communicate protocols to visitors during codes.
- Completes survey readiness training and support.
- Receives and processes visitor comments and complaints.
- Keeps track of appointments and interviews for surgical managers and director.
- Audits for improvement initiatives.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher preferred
- No experience required
- No licensure/certification/registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing: Frequently
- Walking: Frequently
- Sitting: Frequently
- Lifting 0-25 lbs: Occasionally
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Occasionally
- Kneeling: Occasionally
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Constantly
- Hearing: Constantly
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
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