What are the responsibilities and job description for the Experienced Onsite Tech position at Surgical Instrument Service Co?
Job Description
Job Description
Description :
Essential Job Functions :
- Sharpen, straighten, align, refurbish, recondition, repair, replace missing or worn parts of customer instrumentation according to industry best practices and company guidelines
- Repair, calibrate, refurbish all general and specialty instrumentation and various other medical equipment as is customary to repair in a mobile lab
- Ensure all information provided to home office is correct and accurately recorded
- Interact with hospital personnel in a professional manner to ascertain necessary repairs and make recommendations to hospital personnel regarding upkeep of instrumentation and to perform all other necessary interaction to ensure customer service satisfaction
- Receive and return instrumentation to customer in a professional and timely manner, consult with hospital personnel regarding instrumentation and repairs, and make recommendations to hospital personnel regarding instrumentation as necessary
- Maintain lab inventory and supply levels as well as adhere to SIS SOP for Mobile Repair Labs
- Forward any equipment not designated for repair on Mobile Repair Lab to appropriate repair location
- Maintain service logs for Mobile Lab and Mobile Lab accessories and equipment
- Adhere to hospital criteria, products, special contract terms, etc
- Perform and / or ensure periodic maintenance / repair of Mobile Lab (tire rotation / change, major motor, body, generator repair, etc.) or bring vehicle to a specialist for other maintenance and repair as appropriate
- Generate and distribute paperwork to customers such as invoices, tray requests, tray rotation, and other documentation as required by SIS or the customer
- Acquire a purchase order number from customers for each repair visit where appropriate
- Maintain a master tray list for each customer including service dates
- Identify areas of improvement regarding quality issues and offer solutions
- Actively participate in continued education and training
- Any and all duties as assigned by SIS
Requirements : Capabilities :