IT Managed Services Technician – Onsite Support

We are seeking qualified IT professionals to provide onsite and remote support for a municipal IT infrastructure. The selected candidates will work under a managed services contract supporting government operations, public safety, and public works departments. The role requires expertise in network administration, desktop support, cybersecurity, and server management within a government or public safety setting.

Key Responsibilities

• Onsite and Remote IT Support: Provide day-to-day support for desktops, servers, network devices, and cloud services (Office 365, Azure, etc.).
• Public Safety Systems: Maintain and troubleshoot law enforcement technology, including CAD/RMS software, in-car computers, body cameras, and mobile data terminals (MDTs).
• Network and Security Administration: Manage routers, switches, VPNs, and firewalls while ensuring 24/7 cybersecurity monitoring.
• Backup & Disaster Recovery: Maintain storage, backup, and data recovery solutions.
• Technical Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues, collaborating with third-party vendors when needed.
• Compliance & Security: Ensure compliance with CJIS Security Policy and pass a background check before working on law enforcement systems.
• User Support & Training: Provide technical assistance and training to employees.
• IT Asset Management: Maintain an inventory of hardware, software, and licenses.
• Emergency Support: Provide after-hours emergency IT support for critical systems.

Qualifications & Experience

• 3 years of IT support experience in government, law enforcement, or managed services.
• Hands-on experience with:
• Microsoft Windows Server & Desktop Environments
• Office 365 Administration & Azure Active Directory
• Network and firewall configuration (Cisco, Avaya, or similar)
• Cybersecurity best practices & compliance (CJIS preferred)
• Certifications (Preferred):
• CompTIA A , Network , Security
• Microsoft Certified: Azure Administrator
• Cisco CCNA or equivalent networking certifications
• Strong problem-solving skills with the ability to work independently or within a team.
• Excellent communication skills to work with both technical and non-technical staff.

Additional Requirements

• Must pass a CJIS background check before accessing law enforcement systems.
• Availability for onsite support during business hours (Monday-Friday, 8:00 AM – 4:30 PM).
• Ability to respond to emergency IT requests outside business hours.
• Travel to facilities as needed for hardware support.

Compensation & Contract Terms

• Competitive hourly rate for standard and after-hours work.
• Contract-based engagement with potential for long-term collaboration.
• Opportunity to support a critical government IT infrastructure.

Job Types: Part-time, Contract, Temporary

Pay: $30.00 - $40.00 per hour

Expected hours: 5 – 20 per week

Compensation Package:

• Hourly pay
• Weekly pay

Schedule:

• Monday to Friday

Work Location: In person

Salary : $30 - $40